Experience

GS MANUFACTURING
• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee
• Office Manager

  • Aug 2020 - Present

Bassett Salon Solutions
• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee
• Sales Administrator

  • Jan 2020 - Aug 2020


Smile Brands Finance

• United States

• Accounts Receivable Administrator

  • Nov 2009 - Jul 2019

  Administrative and Operational Support- Patient Financing division consisting of thirty-one (31) non-exempt employees, including two (2) department managers and vice president Bankruptcy Administration- maintains timely system updates and filings on Chapter 7, 13 and 11 accounts Call Summary and Performance Reporting- constructs daily call agent performance reports and responsible for modifying any potential staff productivity issues Credit Bureau Inquires- oversees all consumer credit inquiries and disputes to ensure proper reporting to Equifax through Automated Universal Dataform (AUD) and e-Oscar support systems Field/Staff/Vendor Support- manages two (2) separate month end closing processes. This includes charge off management. Conducts research for over 340+ dental offices to remedy escalated patient complaints Project Management- key player in national vendor selection process to consolidate collection agencies System Support- test and valid system, telephonic upgrades, key communicator to reports problems to IT department and execute staff solutions Team Building- department and company planner, motivator and shopper for team building events such as Summer Daze BBQ, Employee Recognition, Anniversaries, Fund Raising (Autism Awareness), and other notable celebrations Training and Meeting Presentation- PowerPoint, Visio and trend presentations and agendas are developed for staff, field and executive management on critical operational subject matter Workflow Assignments- responsible to ensure daily workflow assignments are distributed to collections support staff by creating and analyzing delinquency reports, collections queue volumes and trends for two separate collection systems, QSI and Core Collect Show less



East Bay Tire Co.

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service and Sales

  • Aug 2008 - Mar 2009

  friendly, high volume call management to customer purchase inquiries quotes Product Movement- data entry and record keeping for sales production and product transfers friendly, high volume call management to customer purchase inquiries quotes Product Movement- data entry and record keeping for sales production and product transfers



Express Pipe & Supply

• Manufacturing
• 1 - 100 Employee

• Receptionist

  • Apr 2004 - May 2008

  answering phones, mail sort and distribution, filing, record keeping, and data entry Cashier- responsible for all cash applications, processing and bank deposits answering phones, mail sort and distribution, filing, record keeping, and data entry Cashier- responsible for all cash applications, processing and bank deposits