Experience

Peirce Phelps

• United States
• Wholesale
• 100 - 200 Employee

• Regional Sales Manager

  • Jan 2023 - Present

• Branch Manager

  • Jan 2022 - Dec 2022

• Sales Representative

  • Jun 2014 - Dec 2021

  Consistently the top sales performer in the companyProven leadership skillsCreates, develops and maintains strong relationship with customers and vendorsAssists with new employee trainingHandles all warranty claims for Camp Hill Branch in a timely manner



Hampton

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Manager

  • Jul 2012 - Jun 2014

  Manage to maintain guest service as the driving philosophy of the hotel. Ensures all hotel staff, including new-hires, knows all components of the reward program and 100% Satisfaction Guarantee and are trained to meet brand standards. Manages human resources and health insurance functions for all departments. Interview and hire high quality applicants for the Guest Services Department and evaluate and enhance employee’s job performance. Provide scheduling for employees and in accordance to desired monthly budget. Hold monthly departmental meeting with staff to review new items, procedures, and or complaints received from guests. Verifying daily drops and preparing deposits. Correcting over/short errors. Maintain cash banks and ensure amount is accurate at all times. Update accounts in payment and track record of paid invoices and outstanding invoices, most with the use of Quickbooks. Send out approved direct bill letters and or delinquent notices. Verify invoices to be sent out and resolve discrepancies in billing, including credit card disputes. Complete the financial month end as efficiently as possible. Maintain validity of permits, certificates and licenses. Show less

• Front Desk Supervisor

  • May 2011 - Jul 2012

  Responsible for the daily operations of the Hotel Front Desk, Reservations and PBX departments. Must achieve a balance between guest satisfaction and effective business management. Oversee each team member and whether they meet or exceeds guest service expectations and ensure team members work well together.

• Front Desk Agent

  • May 2008 - May 2011