Experience

Britannia Hotels

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Control Clerk

  • Jun 2018 - Present



Hilton Hotels Worldwide

• Credit Controller

  • Oct 2008 - Jun 2018

  Based in Blackpool but responsible for the Hilton Blackpool, Hilton York, Hilton Leeds, Hilton Sheffield, Hilton Manchester Airport, Hilton Burton St Georges Park, Hilton Leicester & Hilton Nottingham.Main responsibilities are:• Monitoring and recovering of predominantly aged debt• Chasing various companies for outstanding payments and invoices• Liaising with the accounts Manager and clients on a daily basis• Identifying customer payment problems and ensuring speedy resolutions• Achieving daily, weekly and monthly targets based on call quality and cash collection• Ensuring compliance with relevant policies, procedures and regulations• Controlling sales ledgers to maintain aged debt• Preparing and sending credit notes and invoices to customers• Posting prior notification letters to customers of accounts becoming due• Weekly follow ups with debtors• Dealing with customer queries over the phone or via e-mail• Implemented spreadsheet systems to enable easier chasing and recording of debt• Dealing effectively with a high level of complex debt issues• Escalation certain cases or account to senior managers• Ensuring all client information and documents are kept secure and confidential at all times• Keeping calm and professional at all times Show less

• Office Administrator

  • Jan 2007 - Oct 2008

  - Required to deal with telephone and e-mail queries- To create and maintain filing systems- Use a variety of software packages including, Microsoft Word, Excel, Powerpoint and Outlook- Undertake all aspects of Purchase Ledger from Invoice processing to payment runs- Provide support when needed to the Cash Controller- To provide cover for departmental Colleagues as and when required

• Housekeeper

  • Oct 2001 - Dec 2006

  Whilst working in the Housekeeping department I gained excellent Time Keeping and Prioritization skills. I was also requested to work with little or no supervision whilst still maintaining a high level of performance.My role included to ensure all rooms are cared for and inspected according to Hilton standards.To deal with reasonable complaints/requests with professionalism and patience.To adhere to all rules regarding Health and Safety.