Andrea Gonçalves

Delivery Manager at Promptly Health
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Contact Information
us****@****om
(386) 825-5501
Location
Lisboa, Lisbon, Portugal, PT
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Credentials

  • Gestão Ágil de Projetos com Scrum
    Instituto Superior de Engenharia do Porto
    Feb, 2023
    - Sep, 2024
  • Customer Success Management Fundamentals
    LinkedIn
    Jul, 2021
    - Sep, 2024
  • Communicating with Confidence
    LinkedIn
    May, 2021
    - Sep, 2024
  • Communication Foundations
    LinkedIn
    Nov, 2020
    - Sep, 2024
  • Project Management Foundations: Small Projects
    LinkedIn
    Nov, 2020
    - Sep, 2024
  • Managing Resources Across Project Teams
    Lynda.com
    Apr, 2019
    - Sep, 2024
  • Train the Trainer
    Lynda.com
    Nov, 2018
    - Sep, 2024
  • Become a Project Coordinator
    Lynda.com
    Mar, 2018
    - Sep, 2024

Experience

  • Promptly Health
    • Portugal
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Delivery Manager
      • Jan 2023 - Present

      - Responsible for guaranteeing that deployments and payers’ VBHC programs within my direct oversight are delivered with high-quality standards, within the time and budget planned; - Communicate with customers and answer their queries in a timely and accurate way, identifiying their needs, gathering key requirements, and helping them to use specific features in order to promote the adoption of Promptly solutions; - Responsible for analysing and reporting product malfunctions, and for gathering customer feedback to share with the Product team; - Showcase Promptly's products in key client meetings and support the creation of new offerings in close collaboration with sales; - Manage the development and releases of upcoming versions of Promptly’s products for the insurance industry. Show less

  • IQVIA Portugal
    • Portugal
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Associate manager
      • Nov 2021 - Jan 2023

    • Project Coordinator
      • May 2019 - Nov 2021

    • Technical Support System Analyst
      • May 2018 - May 2019

  • Pestana Hotel Group
    • Hospitality
    • 700 & Above Employee
    • Call Center Customer Service Representative
      • Jan 2017 - May 2018

Education

  • ISCTE - Instituto Universitário de Lisboa
    Mestrado, Politicas públicas
    2019 - 2022
  • Faculdade de Letras da Universidade de Lisboa
    Bachelor's degree, Classical and Ancient Studies
    2014 - 2018

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