Experience

Home Instead of Charlotte, NC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• General Manager

  • Nov 2022 - Present

• Client Services Manager

  • Nov 2021 - Present

  • Managed the Client Care Team including RN’s, Client Care Coordinators, and Lead CAREGivers. • Developed and implemented COVID-19 protocols and policies while coordinating communications with clients, family members, and CAREGivers regarding cases, exposures, and continuity of care. • Established opportunities for upward mobility for employees while promoting individual growth and team success. • Coordinated with Veteran Affairs to obtain referrals, maintain authorizations and… Show more • Managed the Client Care Team including RN’s, Client Care Coordinators, and Lead CAREGivers. • Developed and implemented COVID-19 protocols and policies while coordinating communications with clients, family members, and CAREGivers regarding cases, exposures, and continuity of care. • Established opportunities for upward mobility for employees while promoting individual growth and team success. • Coordinated with Veteran Affairs to obtain referrals, maintain authorizations and billing, while simultaneously working with veterans and their family members to identify available resources and to start/maintain services. • Managed inside sales, service inquiry program, and client onboarding process from customers’ initial call.

• Family Care Specialist

  • Jul 2020 - Nov 2021

  • Managed and converted service inquiries to care consultations by taking referrals and nurturing leads. • Reinforced the organization’s brand reputation by working in a consultative manner, directing clients and families to community resources and providers in a reciprocal referral relationship. • Developed, implemented, and trained client care staff to utilize new programs and electronic documentation protocols for taking inquiries, performing care consultations, quality assurance… Show more • Managed and converted service inquiries to care consultations by taking referrals and nurturing leads. • Reinforced the organization’s brand reputation by working in a consultative manner, directing clients and families to community resources and providers in a reciprocal referral relationship. • Developed, implemented, and trained client care staff to utilize new programs and electronic documentation protocols for taking inquiries, performing care consultations, quality assurance visits, and RN assessments. • Managed and mentored the Community Outreach Coordinator, enhancing the relationship between the organization and community-based referral providers.

• Staffing Coordinator

  • Jul 2019 - Jul 2020

  • Created and maintained client and caregiver schedules while facilitating high-quality personal matches. • Monitored, mediated, and accurately logged all client and caregiver activity utilizing the ClearCare software. • Coordinated with the client care team to ensure problem resolution regarding client and caregiver issues. • Recognized and captured opportunities to increase service hours to enhance or increase quality of care for clients.



Oneida Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Housekeeping-Laundry Supervisor

  • Apr 2017 - May 2019

  • Scheduled housekeeping and laundry personnel to FTE budget while performing attendance tracking and timekeeping utilizing the Kronos Time Management System. • Responsible for hiring, onboarding, training, performance evaluations, annual in-service education, corrective counseling, and employee termination. • Proficient in utilizing The Just Culture Algorithm to assess employee outcomes and behavior. • Compared and evaluated purchasing options, processes, and contracts with vendors… Show more • Scheduled housekeeping and laundry personnel to FTE budget while performing attendance tracking and timekeeping utilizing the Kronos Time Management System. • Responsible for hiring, onboarding, training, performance evaluations, annual in-service education, corrective counseling, and employee termination. • Proficient in utilizing The Just Culture Algorithm to assess employee outcomes and behavior. • Compared and evaluated purchasing options, processes, and contracts with vendors and suppliers. • Managed the departmental quality assurance program to comply with NYS Department of Health, Centers for Medicare and Medicaid, and Joint Commission regulations.

• Assistant Housekeeping Supervisor

  • Apr 2014 - Apr 2017

  • Delegated employee duties and inspected units for cleanliness and safety. • Ensured patient satisfaction through daily rounds, communication, and follow-up HCAHPS surveys. • Responsible for compliance with regulatory standards in chemical use and waste management.