Experience

Endurance IT Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Services Coordinator

  • Apr 2022 - Present

• Procurement and Contract Mangement

  • Jan 2022 - Apr 2022



Electronic Systems, Inc.

• United States
• Information Technology & Services
• 200 - 300 Employee

• Billing Manager

  • May 2019 - Jan 2022

  • Responsible for managing onshore & offshore teams to bill 2M in service revenue monthly• Guiding training and development of multicultural team members• Responsible for monthly forecasting of revenue billed• Monitor and audit all work completed by offshore team prior to invoicing• Review sales orders & lease documentation for accuracies and deficiencies monthly for four markets in Virginia• Work with vendors to procure mailing equipment in accordance with sales contract specifications • Provide sales and technical teams pricing, market promotions, and detailed customer information • Coordinate setup, delivery and installation of all mailing equipment ordered for four markets served • Invoice over 1M annually for over 2,000 service contracts annually in accordance with contract terms • Sole admin responding to client questions regarding invoices and statements for service for both vendor and in house • Bill hardware sales of over 1.2M annually • Generate and reconcile all commission reports for earned revenue from vendor• Organize Mailing accounting processes• Directly responsible for managing inventory of stock • Coordinate with customers for postal rate changes and software upgrades for over 1,500 devices annually• Work closely with vendors to ensure installed postage meters comply with Federal regulation

• Mailing Contract Administrator

  • Jul 2016 - Jan 2022

  • Saleso Review sales orders & lease documentation for accuracies and deficiencies o Procure mailing equipment in accordance with sales contract specifications o Reinforce sales and technical teams by providing current pricing, market promotions, and detailed customer information • Serviceo Coordinate setup, delivery and installation of all mailing equipment o Invoiced service contract in accordance with contract terms o Responded to clients with questions regarding invoices and statements for service • Accountingo Bill all sales o Generate and reconcile all commission reports for earned revenue from vendoro Assisted in organizing accounting processes• Project Managemento Assist in managing inventory of stock o Coordinate with customers for postal rate changes and software upgradeso Work closely with vendors to ensure installed postage meters complied with regulation

• Mailing Contract Administrator

  • Jul 2016 - Jan 2022



Kentucky Derby Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Event & Billing Coordinator

  • Jan 2010 - Jul 2016

  • Saleso Assisted Museum rental department for an average of 170 events annuallyo Increased overall sales each fiscal year since 2011:♣ 2015 exceeded departmental budget by $102,000♣ 2014 exceeded departmental budget by $182,688♣ 2013 exceeded departmental budget by $154,187♣ 2012 exceeded departmental budget by $229,815o Directly responsible for $83,000 of new business in 2015o Assist in the development of the marketing plans for the rental department and special eventso In 2014 was promoted to oversee Group Tour Sales department accounting o Managed all income deposit and account reconciliation for 170 annual rental eventso Provided End of Month report for both Group Tour and Rental departments • Special Eventso Assisted in the growth of It’s my Derby Fundraising Event♣ Helped in event development and coordination♣ Handled all guests ticketing, payment processing and account reconciliationo Worked with Museums Events team to create, market and facilitate Legends Series which lead to an additional $40,000 in revenue• Museum Project Managemento Assisted Director of Sales with the RFP process to select new Food/Catering Provider♣ Billed over $1,000,000 in food and beverage sales during transition to new caterero Led Museum in implementation of new booking software Delphi♣ Communicated and trained staff on new reporting features for operation and accountingo Collaborated to write applications & grants for awards including Agribusiness of the year and received revenue totaling over $750,000

• Event & Billing Coordinator

  • Apr 2010 - May 2016

• Administrative Assistant

  • Apr 2010 - Feb 2012

  • Saleso Review sales orders & lease documentation for accuracies and deficiencies o Procure mailing equipment in accordance with sales contract specifications o Reinforce sales and technical teams by providing current pricing, market promotions, and detailed customer information • Serviceo Coordinate setup, delivery and installation of all mailing equipment o Invoiced service contract in accordance with contract terms o Responded to clients with questions regarding invoices and statements for service • Accountingo Bill all sales o Generate and reconcile all commission reports for earned revenue from vendoro Assisted in organizing accounting processes• Project Managemento Assist in managing inventory of stock o Coordinate with customers for postal rate changes and software upgradeso Work closely with vendors to ensure installed postage meters complied with regulation



Scot Mailing & Shipping Systems

• Service Administrator

  • Jan 2008 - Jan 2010

  Receive mailing equipment to fulfill orders * Coordinate setup, delivery and installation of all mailing equipment * Generate reports to scrutinize and determine cost of service * Produce service contract bids for new and established clientele * Inventory control on all stock * Order down meters to insure that customer needs are met within 24 hour period * Coordinate schedules for service technician’s daily tasks * General customer service duties Receive mailing equipment to fulfill orders * Coordinate setup, delivery and installation of all mailing equipment * Generate reports to scrutinize and determine cost of service * Produce service contract bids for new and established clientele * Inventory control on all stock * Order down meters to insure that customer needs are met within 24 hour period * Coordinate schedules for service technician’s daily tasks * General customer service duties



Electronic Systems Inc

• Virginia Beach, Virginia, United States

• Lease Administrator

  • Aug 2001 - Jul 2008

  • Processed purchase orders for imaging equipment maintenance agreements for military, state and federal government and commercial clients • Produced service contract quotes and bids for prospective and established clientele • Invoiced service and parts orders in accordance with contract terms • Generated reports to scrutinize and determine cost of service • Responded to clients with questions regarding invoices and statements for service • Reviewed sales orders & lease documentation for accuracies and deficiencies • Procured mailing equipment in accordance with contract specifications • Reinforced sales and technical teams by providing current pricing, market promotions, and detailed customer information • Managed inventory of all stock • Coordinated setup, delivery and installation of all mailing equipment • Worked closely with vendors to ensure installed postage meters complied with regulation • Ordered down meters to ensure that the customer needs were met within a 24-hour period • Completed special projects as tasked by members of upper-management • Awarded for excellent customer service as a result of successfully restoring and improving accounting practices, therefore reestablishing good customer relations • Played an integral role in providing technical support during the process and completion of an enterprise resource planning (ERP) system's conversion following corporate acquisition • Developed and conducted an OMD training curriculum for new users; acted as mentor and provided guidance in unique situations



Electronic Systems, Inc

• Administrator

  • Jan 2001 - Jan 2008

  Completed special projects as tasked by members of upper-management * Provided OMD training for new employees * Responsible for processing purchase orders for maintenance agreements for imaging equipment for military, state and federal government and commercial corporations * Produced service contract bids for new and established clientele * Invoiced service and parts orders for customers based on a time and material schedule * Generated reports to scrutinize and determine cost of service * Reinforced sales and technical teams by providing customer information * Responded to clients with questions regarding invoices and statements for service * Verify sales orders & lease documents for correct ordering information * Use online services to purchase mailing equipment to fulfill sales orders * Receive mailing equipment to fulfill orders * Provide sales with up to date pricing and promotions * Inventory control on all stock equipment * Coordinate setup, delivery and installation of all mailing equipment * Work closely with vendors to meet compliance on all meters in field * Order down meters to insure that the customer needs were met within a 24 hour period



Kotarides Baking Co of VA

• Accts Receivable Manager/Product Auditor

  • Jan 1994 - Jan 2001

  Accounted for all products baked, purchased and sold * Reconciled retail store accounts and products * Production control of plant based on daily orders from sales * Reconciled delivery drivers sales tickets * Managed accounts receivable team by tasking each member with batches to post * Logged all outgoing payables checks * Reconciled bank statements along with daily bank deposits * Managed retail store Accounted for all products baked, purchased and sold * Reconciled retail store accounts and products * Production control of plant based on daily orders from sales * Reconciled delivery drivers sales tickets * Managed accounts receivable team by tasking each member with batches to post * Logged all outgoing payables checks * Reconciled bank statements along with daily bank deposits * Managed retail store



IKON Office Solutions

• Retail Office Equipment
• 700 & Above Employee

• Receptionist

  • 1995 - 1997