Experience

Junior Achievement of Georgia

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Senior Director, Volunteer Partnerships & Experience

  • Jul 2022 - Present

  Atlanta Metropolitan Area

• Director, Corporate Volunteer Partnerships & Experience

  • Jun 2021 - Jul 2022

  Atlanta, Georgia, United States

• Director, Corporate Volunteer Partnerships

  • Jul 2019 - Jun 2021

  Greater Atlanta Area



Chick-fil-A Corporate

• United States
• Restaurants
• 700 & Above Employee

• Certified Trainer

  • Nov 2018 - Jul 2020

  Greater Atlanta Area Travel domestically 2-3 times annually to provide start-up training or re-training on any aspect of a Chick-fil-A franchise location, depending upon need. Completed intensive training - Chick-fil-A Corporate Office - Atlanta, GA - November 2018.



Chick-fil-A-Franchise

• United States
• Restaurants
• 700 & Above Employee

• Franchise Training Director

  • Jan 2019 - Jul 2019

  Cumberland Mall | Akers Mill DTO | SunTrust Park Promote and equip team members as Trainers: 8-10 Trainers at any given time Train and Cross-Train 3-5 coworkers weekly (all levels): content varying from taking an order to business acumen Lead efforts to streamline store processes and organization Implemented systems to improve internal Food Safety practices at Cumberland Mall store - took score from 8 to 3 in three months Ensure daily operational success and vendor coordination Create an environment of self-efficacy among… Show more Promote and equip team members as Trainers: 8-10 Trainers at any given time Train and Cross-Train 3-5 coworkers weekly (all levels): content varying from taking an order to business acumen Lead efforts to streamline store processes and organization Implemented systems to improve internal Food Safety practices at Cumberland Mall store - took score from 8 to 3 in three months Ensure daily operational success and vendor coordination Create an environment of self-efficacy among team members Focus on employee development to grow each team member professionally and personally Manage offsite logistics with Home Depot Corp. contract daily Advance communication across Management and Team Members at 3 store locations Submit Payroll biweekly for 100+ employees at 3 store locations

• Office Manager

  • Mar 2017 - Jan 2019

  Cumberland Mall | Akers Mill DTO | SunTrust Park Assisted in the successful hiring and opening of one new store and one scrape+rebuild in the first 3 months - hired 100+ new employees. Initial point of contact for new Team Members. Conduct on-boarding for FOH team members weekly. Provide guidance to employees on store processes, policies, training from front counter to FCR. Perform some initial interviews for team & leadership. Restructure New Hire Paperwork annually. Track all expenses, payables, and receivables for three… Show more Assisted in the successful hiring and opening of one new store and one scrape+rebuild in the first 3 months - hired 100+ new employees. Initial point of contact for new Team Members. Conduct on-boarding for FOH team members weekly. Provide guidance to employees on store processes, policies, training from front counter to FCR. Perform some initial interviews for team & leadership. Restructure New Hire Paperwork annually. Track all expenses, payables, and receivables for three stores. 1 of 2 employees to complete End of Month tasks at 3 stores; ie. Inventory, expense reports, vendor checks, financials, etc. Perform daily General Manager tasks; employee management, Cash, Inform, monitor store regulations, ensure customer satisfaction. Submit Payroll bi-weekly for 100+ employees at 3 stores. Provide ‘boots on the ground’ Customer Care and Conflict resolution daily. Gather and utilize data to enhance Customer Care.



Laura Anne Watson Photography - Couples + Creatives

• Social Media & Marketing Specialist

  • Jan 2017 - Apr 2017

  Griffin, Georgia Manage all FaceBook and blog marketing. Initiate communication with owner to anticipate writing style. Devised a calendar sharing initiative to improve post success. Independently produce weekly goals to accomplish appointed quarterly goals for 2017. Increased page viewing by 8.3% in my first 2 months. Oversee the SEO and readability of all blog posts. Manipulate posts targeting the largest audience potential Strategically develop a content plan to appeal to target… Show more Manage all FaceBook and blog marketing. Initiate communication with owner to anticipate writing style. Devised a calendar sharing initiative to improve post success. Independently produce weekly goals to accomplish appointed quarterly goals for 2017. Increased page viewing by 8.3% in my first 2 months. Oversee the SEO and readability of all blog posts. Manipulate posts targeting the largest audience potential Strategically develop a content plan to appeal to target audience. Continuously grow in knowledge of FaceBook, Instagram, WordPress, web, and blog advertising. Monitor FaceBook statistics and growth. Record time and value of creative work. Show less



International Sojourn

• United States
• Events Services

• Traveler

  • Aug 2016 - Nov 2016

  Florence Area, Italy Travelled extensively throughout Italy, with brief trips to London (UK) and Paris (France). Lived in Florence, Italy. Gathered challenging life experiences. Solved everyday issues through trials and adversity. Operated successfully within an unknown culture. Stretched my abilities to create personal growth. Saved wisely for a year's time beforehand.



MIDIAN ROOFING, INC

• United States
• Construction
• 1 - 100 Employee

• Human Resources Specialist

  • Aug 2015 - Aug 2016

  Rome, Georgia Initial point of contact for customer service transactions Utilized customer experience data in Marketing/Research/Target Goals Spearheaded customer conflict resolution Efficiently managed main office processes and purchases Input accounts payable and receivable data Directed all HR and compliance procedures Maintained licensure in 7 states Acute organization within high turnover environment Constructed and Converted documents into Spanish



Shorter University

• United States
• Higher Education
• 200 - 300 Employee

• Admissions Counselor

  • Aug 2013 - Jun 2015

  Rome, GA Scheduled 200+ appointments throughout North GA and the Metro-Atlanta area during each Recruitment season (1 school year) Established trust with 500+ core students/families by moving past an average of 3 communication touches, to 5 communicative touches Exceeded student target goal for first period territory Assigned more rigorous territory second period and surpassed goal from 90 to 120. Led Admissions Office in commitment target goals over 20 months Appointed to represent the… Show more Scheduled 200+ appointments throughout North GA and the Metro-Atlanta area during each Recruitment season (1 school year) Established trust with 500+ core students/families by moving past an average of 3 communication touches, to 5 communicative touches Exceeded student target goal for first period territory Assigned more rigorous territory second period and surpassed goal from 90 to 120. Led Admissions Office in commitment target goals over 20 months Appointed to represent the University at various public speaking events due to communication skills Displayed adaptability amidst various types of events Extreme flexibility amidst several types of events Judged material needs and planned accordingly Anticipated the needs of each student’s personal file Owned successful public speaking opportunities high lighting the University’s best aspects to various audiences Represented the University with confidence and integrity in every aspect of life Attended 2014 State GACROA conference for personal/professional growth Demonstrated extensive knowledge of Admission and Financial Related processes Effective utilization; Microsoft Word, Microsoft Excel, Microsoft Outlook, Jenzabar EX, and Prezi programs Show less



First Presbyterian Church

• Religious Institutions
• 700 & Above Employee

• Intern

  • May 2013 - Jul 2013

  Rome, GA Facilitated the spiritual growth and well-being of junior high and senior high school students. Oversaw weekly events and six out of town trips. Planned and directed weekly Biblical studies Mentored female junior and senior high students Shaped student and parental relationships Piloted musical worship in weekly student services for 3 months Carried out contacts and duties for weekly events



Chick-fil-A

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Service Employee

  • Jan 2013 - May 2013

  Rome, GA Defused potential unruly customer situations. Provided second mile service to all customers. Served with diligence. Completed complex orders in high-pressure situations.



Harvest Moon Cafe

• United States
• Restaurants

• Customer Service

  • Mar 2011 - Jan 2013

  234 Broad St, Rome, GA 30161 Provided excellent customer service to patrons of all kinds, including large parties. Effective multi-tasking to ensure a high-quality experience for each individual, taking care of customer needs, restaurant side work, and sympathetically communicating with other members of the staff; often all at the same time. Defused multiple disgruntled situations, bringing an uplifting spin, and solving a problem to the best of my ability, unafraid to ask for assistance when necessary. Handled… Show more Provided excellent customer service to patrons of all kinds, including large parties. Effective multi-tasking to ensure a high-quality experience for each individual, taking care of customer needs, restaurant side work, and sympathetically communicating with other members of the staff; often all at the same time. Defused multiple disgruntled situations, bringing an uplifting spin, and solving a problem to the best of my ability, unafraid to ask for assistance when necessary. Handled petty cash and credit cards responsibly and respectfully. Dependable and Punctual at all times. (January 2012 to May 2012 - Absent due to a collegiate semester abroad in Florence, Italy) Show less

• Orientation Staff

  • May 2010 - Jan 2013

  Performed in welcoming skits. Created situations for students to inquire about uncertainties. Carried out administrative duties. Produced interactive events for students. Participated in team building training. Communicated information in a settling and persuasive manner to students and parents.

• Resident Assistant

  • 2010 - 2011

  Pursued students to create an inviting/safe atmosphere on the residence hall Administrated proper regulations according to the university Generated residence hall activities



Study Abroad Italy

• United States
• Telecommunications

• Student

  • Jan 2012 - May 2012

  Florence Area, Italy Resided for 4 months Extensive travel across Italy and to The Netherlands Studied culture, culinary techniques, Italian language, and International Communication Gained independence, confidence, knowledge of alternative culture



Sun Valley Beach

• United States
• Wellness and Fitness Services

• Lifeguard and Head Lifeguard

  • 2006 - 2010

  Powder Springs, Georgia Guarded at demanding metro-Atlanta water park Directly supervised 7-10 lifeguards at a time Active in water safety, CPR and first-aid Maintained weekly lifeguard work schedules and duties Direct communication with and supervision of thousands of patrons annually Administered life-saving actions with positive results