Experience

Black Turtle Services

• United States
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Customer Service Representative

  • Jun 2019 - Present

  Assist customers with inquiries, help customers open their Census application website and help them apply when they had difficulty clicking the “Apply Now” button and check their status of their application and explain to them why they got denied either because they had documents missing and; or they did not finish their training assignments. I would help them clear their cache, send them a reset password link, guide them through their application with technical support, and confirm their email so they would be able to log in once again. Insured the customer that they had to have their fingerprints and background cleared in order to continue with their training and onboarding modules. Keep my area clean, and help my coworkers with inquiries and help them resolve their problem with their customer. Customer would call to vent and I would listen and talk to them through out their problem. Write a ticket before ending the call to show my manager what I did to solve the situation, the issue and most importantly the resolution. Show less



Liberty Tax Service

• Accounting

• Customer Service Representative

  • Nov 2017 - Mar 2018

  Role : Data Entry, sales, assists customers with inquiries, educate customers with new products, properly directed inbound calls in phone queues to improve call flow. Made reasonable procedure expections accommodate unusual customer requests. Delevoped effective relationships with all call center departments through clear communication. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Collected customers feedback and made process changes to exceed customer satisfaction goals. Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. Show less



Rosa’s Perfume’s

• Retail Sales

  • Mar 2016 - Oct 2017

  Role : Sales Rep, educate customers on products, answer any inquiries. Cashier, Promote new products. Maintain store front neat. Assist an average of 40 customers per day in finding or selecting items, and providing recommendations, provide outstanding customer service, maintain accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximase purchaseses. Assisted team members when necessary in handling cash, registers, organizing inventory room, labeling products, unloaded merchandise and cleaning up. Provided an annual sale and marketing plan with quarterly updates, revisions, and modifications. Built a relationship with new and potential clients, periodically reviewed the performance of the sales representative with the objective of improved performance, analyzed opportunities and built greater result orientation. Established all performance goals for all sales and marketing department employees and monitored performance on a continual basis. And most importantly design and implemented strategies for market and targeted customers in order to meet the objectives of the business plan. Show less



Tilted Kilt Pub & Eatery

• United States
• Restaurants
• 200 - 300 Employee

• Hostess Server

  • Jun 2014 - Feb 2015

  Role : I would report to work on time and in complete uniform. Effectively managed the wait list. Managed the dining front entrance with efficient and timely seating of the guests. To assist guests regarding food and beverage menu items in an informative and helpful manner. Carrying out any miscellaneous duties and responsibilities as requested by our manager pertaining to total quality service delivered in the restaurant. Flexibility to respond to a range of different work situations. Performed related services as requested by guest or supervisors. I would take my guests first order of drinks, provide menus and provide their orders to their waitress. Host Positions, attend customers, Front desk reception. Take orders, cashier. Greeted customers checked reservations and seated them. Ensured guests had water and informed them of their server’s name. Assisted servers with counting tallies at shift end. Handled customer complaints with good listening skills and working with management. Thanked guests and invited them to return. Show less