DevOps Engineer

• Sep 2022 - Present

Senior IT & DevOps Specialist

• Jun 2022 - Aug 2022

IT & DevOps Specialist

• Aug 2021 - Jun 2022

IT Systems Specialist

• Oct 2020 - Aug 2021

System Administrator

• Jan 2019 - Dec 2019

- Administration of network systems and server infrastructure (both Windows and Linux OSs – mostly VMware) including system setup. - Maintaining Windows AD/DNS and Implementation of windows server group policies in respect to auditing requirements. - Installing, configuring, and maintaining of systems within different environments (Datacenter, Office). - Configurating and maintaining of Juniper firewalls. - Monitoring, troubleshooting, and resolving of any issues experienced by implemented systems within different environments (Datacenter, office). - Maintaining monitoring systems (Datadog, Zabbix). - System log analysis. - Reviewing of system setups/configuration and identifying possible issues and improvements. - Maintaining and setting up of HAProxy Load Balancers. - Implementation and use of system automation technologies (Terraform, Ansible) for system and application deployments, and system management. - Research, testing, and implementation of Pecora XtraDB Clustering (with MySQL). - Setting up and managing Veeam backup and replication with vmware. Show less

NOC Engineer

• Jan 2017 - Sep 2018

- 24x7 proactive monitoring and support of the live infrastructure (Both office and production infrastructure) to ensure 24x7x365 coverage through a roster basis; - Troubleshooting/Investigating and reacting to any live issues that might arise within a Microsoft and Linux environment; - Acting as an escalation point for issues flagged by customer support; - Responding to business queries in a timely manner; - Maintain and develop the NOC’s monitoring tools (Centreon, Grafana, SolarWinds, and AppDynamics). - Maintain and develop the group’s ticketing system solutions through the use of OTRS and JIRA. - Providing technical knowledge needed to ensure effective and efficient changes to the IT infrastructure (both Windows and Linux). - Working closely with third liners to ensure system and application problems resolution is carried out directly by NOC; - Taking part in the periodic release of new software; - Providing support for office systems, particularly outside office hours. Show less

Technical Support Specialist

• Aug 2015 - Dec 2016

- Field calls, and emails from clients and work to rapidly resolve any issues; - Troubleshoot and Monitor active systems (Satellite links to vessels and the their internal networks) via Network Monitoring Systems (Nagios, Ping Plotter, Cacti, Provider Tools) and proactively working on resolving any issues as they arise; - Providing support to field engineers during on board interventions; - Liaising with other providers and suppliers such as teleports or telecoms companies in order to resolve certain incidents; - Ad-hoc administrative tasks for various projects; - Recording faults and maintaining logs of all incidents; and - Escalating issues to the support manager where necessary. Show less