Andrea Erica Simbolas

Senior Customer Support Specialist | Shift Manager at Deel
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Contact Information
us****@****om
(386) 825-5501
Location
Rizal, Calabarzon, Philippines, PH

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Bio

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Credentials

  • EF SET English Certificate 76/100 (C2 Proficient)
    EF Standard English Test (EF SET)
    Apr, 2022
    - Nov, 2024
  • Basic Wordpress Course
    VirtualWorkPH
    Mar, 2022
    - Nov, 2024
  • General Virtual Assistant Course
    VirtualWorkPH
    Mar, 2022
    - Nov, 2024
  • Social Media Management Course
    VirtualWorkPH
    Mar, 2022
    - Nov, 2024
  • Virtual Executive Assistant Course
    VirtualWorkPH
    Mar, 2022
    - Nov, 2024

Experience

  • Deel
    • United States
    • Human Resources Services
    • 700 & Above Employee
    • Senior Customer Support Specialist | Shift Manager
      • Apr 2023 - Present

    • Customer Support Specialist
      • Apr 2022 - Mar 2023

  • Refinitiv, an LSEG business
    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Customer Support Executive - Investment Solutions
      • May 2021 - Nov 2021

      Explain data, methodology, and Refinitiv brand content on financial markets.

    • Customer Support Executive - Technical Desktop
      • Apr 2019 - May 2021

      Collaborating with financial market professionals and/or their IT support to troubleshoot any technical issues related to a particular product/s.

  • HGS - Hinduja Global Solutions
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Healthcare Associate
      • Apr 2017 - Dec 2018

      Coordinate with different US insurance companies to make sure that clients are maximizing their healthcare benefits.

    • Technical Support Representative
      • Jan 2015 - Apr 2017

      Deal with all incoming calls and emails from the US to help consumers with product operation, software installations, and troubleshooting.

Education

  • Polytechnic University of the Philippines
    Bachelor of Arts - BA, Theatre/Theater
    2010 - 2014

Community

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