Experience

Newburyport Bank

• United States
• Banking
• 100 - 200 Employee

• Commercial Loan Servicing Supervisor

  • Jun 2022 - Present



Jeanne D'Arc Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Loan Servicing Supervisor

  • Sep 2020 - Jun 2022

• Assistant Branch Manager

  • Jan 2020 - Sep 2020

  Performing all daily functions of the branch as well as coaching, completing audits, and performing banker duties



Santander Bank, N.A.

• United States
• Banking
• 700 & Above Employee

• Branch Operations Manager

  • Oct 2015 - Jan 2020

  Responsibilities Include: - Daily coaching of team to improve sales and performance overall. - Operational oversight of entire branch. - Vault custodianship. - Performing teller transactions. - Business Acquisition. - Assisting in phone calling efforts to bring in new business. - Conducting One on One partner meetings with Financial Consultant, Small Business Representative, and Mortgage Development Officer. - Achieving personal sales performance and customer service goals. Also ensuring team is meeting sales and customer service goals.



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Oct 2015

  Responsibilities Include: - Daily coaching. Specifically coaching tellers to exceed their Sales Revenue, operational and customer service goals. - Performing transactions on the teller line as needed, assisting with balancing the vault, shipment, and any audits as the Head teller needs. - Greeting customers through lobby leadership. - Opening accounts, initiating mortgages and loans, assisting with general account inquiry questions, assisting with account problems/concerns. - Reaching sales/balance/lei goals. - Assisting Manager with local small business clients.