Andrea Držková
Customer Service Representative, Sales Support at Cimcool Europe B.V.- Claim this Profile
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Bio
Credentials
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Excel: Advanced Formulas and Functions
LinkedInFeb, 2020- Sep, 2024 -
SAP ERP Essential Training
LinkedInFeb, 2020- Sep, 2024 -
SQL Essential Training
LinkedInFeb, 2020- Sep, 2024 -
SQL: Data Reporting and Analysis
LinkedInFeb, 2020- Sep, 2024 -
Excel 2016 Essential Training
LinkedInJan, 2020- Sep, 2024
Experience
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Cimcool Europe B.V.
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Netherlands
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Chemical Manufacturing
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1 - 100 Employee
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Customer Service Representative, Sales Support
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May 2020 - Present
• efficiently coordinating and answering customer questions through emails or calls regarding stock availability, pricing • processing sales orders in accurate manners • creation and dispatch of documents (order acknowledgement and confirmation, certificates, technical lists) • control of payment processes and contacting customers about overdues • monitoring inventory levels and reporting to a replenishment department • day-to-day support of sales engineers and the warehouse • customer communication (order changes, arrival dates, clarification of logistical issues) and related follow-up until goods arrive at customers • resolve product or service problems by clarifying the customer complaints and proposing possible solutions • invoicing, credit notes creating and updating customers accounts Show less
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KBC Shared Service Center
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Czechia
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Banking
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1 - 100 Employee
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Payments Processing Officer
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Apr 2018 - Oct 2019
• processing and investigation of international payments that required manual intervention due to incorrect or missing information• registration of manual payments based on client’s request• searching for data needed to finalize payments in internal and external databases• participating on internal process analyses and making them more efficient• cooperation with investigation and embargo team written communication in English with banking institutions, KBC branches and other internal departments on a daily basis Show less
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Data Entry Operator
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Jun 2016 - Mar 2018
• invoicing, account managements, registration of payments
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Education
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2014 - 2018
Faculty of Business and Economics, Mendel University in Brno
Bachelor's degree, Business Economics and Management
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