Customer Service Specialist

• Nov 2018 - Present

Receiving requests to close out existing accounts and finalizing the removal of Payroll Services from Small Business Clients. Attention to detail; Data Entry; Problem Solving; Time managment Receiving requests to close out existing accounts and finalizing the removal of Payroll Services from Small Business Clients. Attention to detail; Data Entry; Problem Solving; Time managment

Client Service Center Associate

• Nov 2018 - Present

Start on the 26th of NOVEMBER Start on the 26th of NOVEMBER

Account Manager

• Sep 2014 - Jul 2017

Interacting with clients on a daily basis via phone, fax and email in a call center enviornment. Accuratley entering in payroll data. Responding to inquiries on payroll systems Evolution and Optright. Interacting with clients on a daily basis via phone, fax and email in a call center enviornment. Accuratley entering in payroll data. Responding to inquiries on payroll systems Evolution and Optright.

Retirement Service Specialist 2

• Jun 2010 - Sep 2014

Retirement Plan Service Representatives provide quality customer service while building Wells Fargo client relationships in an institutional retirement call center. An extensive training program will prepare selected candidates to respond to customer telephone inquiries regarding Retirement plans by providing account information, educating callers of investment options, and processing transactions. Balance multiple tasks while providing courteous and efficient service to participants and fellow representatives. Must retain and manage a high volume of information, while effectively balancing quality and productivity. This is an ideal position for motivated team players committed to exceptional customer service, interested in learning about 401(k) Plans, and who want to develop careers with a national leader Show less

customer service rep

• Jun 2009 - Jun 2010

customer service

• Sep 2008 - Sep 2009