Experience

Gold's Gym

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Club Manager

  • Oct 2019 - Present

  Providing supervision and training to all new and existing staff.Dealing promptly with all grievances from both staff and club members.Issuing verbal warnings and executing all disciplinary action as needed.Setting goals for improving the business.Screening and coaching all new hires.Improving the club's marketing strategy and workshopping ways to increase revenue.Organizing team-building events.Building loyalty between clients and the club.Encouraging feedback for improvement.



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Feb 2019 - Oct 2019

  Customer service. Inventory control. Oversees procedural tasks and paperwork. Visual merchandising. Makes and posts weekly schedule. Call in and attend weekly conference calls. Maintains both individual and shift sales. Provides daily shift floor coverage. Interview and hire new employees. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Count and track cycle counts weekly. Oversees shipments, transfers & merchandise.(RTVs, store transfers, damages.) Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process payroll every Sunday. Check and edit all time cards daily.



Tapioca Delight

• Operational Specialist

  • Sep 2018 - Oct 2019

  Liaise with superior to make decisions for operational activities and set strategic goals.Plan and monitor the day-to-day running of business to ensure smooth progress.Supervise staff from different departments and provide constructive feedback.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Manage procurement processes and coordinate material and resources allocation.Oversee customer support processes and organize them to enhance customer satisfaction.Review financial information and adjust operational budgets to promote profitability.Revise and/or formulate policies and promote their implementation.Manage relationships/agreements with external partners/vendors.Evaluate overall performance by gathering, analyzing and interpreting data and metrics.Ensure that the company runs with legality and conformity to established regulations.



Max Fit Meals

• United States

• Director Of Operations

  • Mar 2018 - Sep 2018

  Liaise with superior to make decisions for operational activities and set strategic goals.Plan and monitor the day-to-day running of business to ensure smooth progress.Supervise staff from different departments and provide constructive feedback.Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.Manage procurement processes and coordinate material and resources allocation.Oversee customer support processes and organize them to enhance customer satisfaction.Review financial information and adjust operational budgets to promote profitability.Revise and/or formulate policies and promote their implementation.Manage relationships/agreements with external partners/vendors.Evaluate overall performance by gathering, analyzing and interpreting data and metrics.Ensure that the company runs with legality and conformity to established regulations.



24 Hour Fitness

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Sales Manager

  • Dec 2015 - Mar 2018

  Create new business internally through member promotions, referrals and the dissemination of guest passes.Create new business externally through outside promos (hot spot mini promos and planned events).Reach out to potential members by phone and set appointments for potential new business.Promote specials to current and future guests.Complete agreements and manage daily planner/leads.Successfully attain personal revenue targets.Club Tours and PresentationsTour potential members through the club and connect the guest to the facility, equipment, services and amenities.Understand how 24 Hour Fitness’s products/services will satisfy the potential member’s needs.Ask questions, build rapport and earn the right to help the potential member find the path to reach their goal.Communicate professionally and authentically and find what holds the highest value to the potential member on a personal level.Effectively and professionally enroll guests using 24 Hour Fitness sales techniques and protocol.Adhere to specific Membership Agreement Procedures (MAP) when enrolling members and guests.Customer ServiceFollow up with members that have enrolled to ensure we are exceeding expectations.Provide the highest level of customer service possible when communicating and interacting with guests.Assist in maintaining a clean and operational facility.



Famous Footwear

• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2015 - Dec 2015

  Assisted the Store Manager in achieving company objectives including sales performance, merchandising, store operations and shrink control. Demonstrated a passion for exceeding customer expectations by executing our Customer Connection strategies. Partnered with the Store Manager to foster an environment of teamwork and assist in the individual growth and development of store team members by providing constructive feedback and appropriate coaching. Assisted the Store Manager in achieving company objectives including sales performance, merchandising, store operations and shrink control. Demonstrated a passion for exceeding customer expectations by executing our Customer Connection strategies. Partnered with the Store Manager to foster an environment of teamwork and assist in the individual growth and development of store team members by providing constructive feedback and appropriate coaching.



JD Finish Line

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • May 2014 - Sep 2015

  Customer service. Inventory control. Oversees procedural tasks and paperwork. Visual merchandising. Makes and posts weekly schedule. Call in and attend weekly conference calls. Maintains both individual and shift sales. Provides daily shift floor coverage. Interview and hire new employees. Trains Sales Associates. Supervises POS. Provides security & loss prevention in store. Oversees contest management (Tracking Results & Coaching Performance). Count and track cycle counts weekly. Oversees shipments, transfers & merchandise.(RTVs, store transfers, damages.) Performs maintenance of store. Opens and closes store. Holds accountability for store sales and metrics. Holds accountability for stock and merchandise flow. Maintains company standards regarding personal and store sales/performance metrics. Process payroll every Sunday. Check and edit all time cards daily.AccomplishmentsStore of the month in April 2015 in my district.



City of Salinas

• Government Administration
• 1 - 100 Employee

• Recreation Specialist

  • Mar 2008 - Oct 2014

  Supervise after school program, supervise senior citizen program,officiate all sports, score games, and supervise lobby. I make calls to parents and coaches about their child's progress. Answer phones in front office and lobby. Supervise after school program, supervise senior citizen program,officiate all sports, score games, and supervise lobby. I make calls to parents and coaches about their child's progress. Answer phones in front office and lobby.