Experience

EM Services Pte Ltd

• Facilities Services
• 300 - 400 Employee

• Senior Customer Relations & Admin Assistant (SCRAA)

  • Aug 2019 - Present

  Assisted in the following: - Handled & attended to phone calls and email enquiries from residents and respective agencies (for maintenance aspects) - Managing feedback via walk-in counter. - Assisted with administrative work involving preparation of reports for arrears and by-laws, liaising with property teams on maintenance matters. - Created a microsite to track staff attendance, project status updates and information organisation. Assisted in the following: - Handled & attended to phone calls and email enquiries from residents and respective agencies (for maintenance aspects) - Managing feedback via walk-in counter. - Assisted with administrative work involving preparation of reports for arrears and by-laws, liaising with property teams on maintenance matters. - Created a microsite to track staff attendance, project status updates and information organisation.



NCS Group

• Singapore
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Jul 2018 - Jan 2019

  Assisted in the following: - Performing Level 1 troubleshooting over the phone for client platform-related problems, user authentication problems involving usernames, passwords and VPNs, software installation, setup of programs and menu navigations. - Attending to clients' phone calls and responding to email enquiries from multiple agencies. - Creating tickets for Level 2 support (for cases that require further investigation) - Aided in liaising with vendors for replacements of hardware for end-devices (Laptops, printers, tablets and tokens).



Aventis School of Management

• Intern

  • Mar 2017 - Apr 2017

  Assisted in the following: - Tabulating weekly attendance of students in accordance to course of study and following up with deadlines set by supervisor. - Collating students' assignments and liaising with supervisors and universities on schedules. - Providing weekly reports to supervisors on students who were behind payment in student loans to the company. - Maintaining the company's email server on a weekly basis - Mending the front counter on weekends or when staff is short-handed, handling clients for company enquiries and complaints.