Andrea Centeno
Director of Customer Experience at KonMari Media, Inc.- Claim this Profile
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Bio
Julia Speace
Andrea has been a pillar of strength, service, adaptability and growth in our burgeoning Los Angeles market for ZeroCater. She had the foresight to target the LA market for expansion, and spearheaded this push while being our sole representative on the ground. On a daily basis, Andrea served as an Account Executive, Account Manager, Meal and Event Planner, and overall Market Specialist. She made a fantastic impression that set the tone for a strong foundation in Los Angeles.
Rachel Mathews McCarthy
Having had both the opportunity to manage Andrea and work alongside her has been such a delight. She is smart, tenacious, creative and very solutions-oriented. Andrea has always been trusted and respected by her direct reports and her clients - she is always able to intuit what those around her need. Andrea is not afraid of a challenge. She is the type of colleague who pushes you to be better, and who is constantly looking to learn and grow herself. Any company would be very fortunate to have Andrea in their corner!
Julia Speace
Andrea has been a pillar of strength, service, adaptability and growth in our burgeoning Los Angeles market for ZeroCater. She had the foresight to target the LA market for expansion, and spearheaded this push while being our sole representative on the ground. On a daily basis, Andrea served as an Account Executive, Account Manager, Meal and Event Planner, and overall Market Specialist. She made a fantastic impression that set the tone for a strong foundation in Los Angeles.
Rachel Mathews McCarthy
Having had both the opportunity to manage Andrea and work alongside her has been such a delight. She is smart, tenacious, creative and very solutions-oriented. Andrea has always been trusted and respected by her direct reports and her clients - she is always able to intuit what those around her need. Andrea is not afraid of a challenge. She is the type of colleague who pushes you to be better, and who is constantly looking to learn and grow herself. Any company would be very fortunate to have Andrea in their corner!
Julia Speace
Andrea has been a pillar of strength, service, adaptability and growth in our burgeoning Los Angeles market for ZeroCater. She had the foresight to target the LA market for expansion, and spearheaded this push while being our sole representative on the ground. On a daily basis, Andrea served as an Account Executive, Account Manager, Meal and Event Planner, and overall Market Specialist. She made a fantastic impression that set the tone for a strong foundation in Los Angeles.
Rachel Mathews McCarthy
Having had both the opportunity to manage Andrea and work alongside her has been such a delight. She is smart, tenacious, creative and very solutions-oriented. Andrea has always been trusted and respected by her direct reports and her clients - she is always able to intuit what those around her need. Andrea is not afraid of a challenge. She is the type of colleague who pushes you to be better, and who is constantly looking to learn and grow herself. Any company would be very fortunate to have Andrea in their corner!
Julia Speace
Andrea has been a pillar of strength, service, adaptability and growth in our burgeoning Los Angeles market for ZeroCater. She had the foresight to target the LA market for expansion, and spearheaded this push while being our sole representative on the ground. On a daily basis, Andrea served as an Account Executive, Account Manager, Meal and Event Planner, and overall Market Specialist. She made a fantastic impression that set the tone for a strong foundation in Los Angeles.
Rachel Mathews McCarthy
Having had both the opportunity to manage Andrea and work alongside her has been such a delight. She is smart, tenacious, creative and very solutions-oriented. Andrea has always been trusted and respected by her direct reports and her clients - she is always able to intuit what those around her need. Andrea is not afraid of a challenge. She is the type of colleague who pushes you to be better, and who is constantly looking to learn and grow herself. Any company would be very fortunate to have Andrea in their corner!
Experience
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KonMari Media, Inc.
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United States
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Online Media
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1 - 100 Employee
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Director of Customer Experience
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May 2019 - Present
KonMari is a lifestyle brand founded by Marie Kondo – tidying expert, bestselling author and star of Netflix's hit show, "Tidying Up With Marie Kondo." Marie's approach to tidying is rooted in a single question: Does this item spark joy? Identifying what sparks joy leads to a home filled only with items you cherish. It’s also a path to self-discovery, mindful living and fulfillment. Our goal at KonMari is to help more people tidy their spaces by choosing joy, and we are committed to developing the simplest and most effective tools to help you get there. Show less
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SnackNation
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United States
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Food & Beverages
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1 - 100 Employee
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Director of Customer Success
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Jul 2017 - Apr 2019
Scaled Client Success team from 15 to 31 employees, managing 6,000+ clients and $22M+ annual recurring revenue. Developed retention/upsell processes and training programs, resulting in reduced cancellation dollars by 25% YoY and increased upsell dollars by 14% YoY. Coached Team Managers in servant leadership, fostering a supportive, collaborative, and growth-minded team culture.
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Manager of Customer Success
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Jan 2017 - Jun 2017
Tracked and held team accountable to KPIs identified as most impactful to company success and customer experience including net churn, % cancelled, NPS, and CSAT. Overhauled recruiting process to ensure new hires are high-performers and strong culture fits, resulting in 95% employee retention and 15+ employee promotions.
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Zerocater
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Market Specialist
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Aug 2016 - Jan 2017
Launched ZeroCater in Los Angeles as sole LA-based employee. In first 90 days, LA exceeded revenue made in previous 4 market launches.
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Client Success Specialist
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Jun 2015 - Aug 2016
Managed team of Client Success Coordinators and coached them in account management, project management, and career development. Handled client escalations, strategized upsells, mitigated client turnover, and developed operations processes.
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Client Success Coordinator
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Jan 2015 - Jun 2015
Developed and maintained relationships with top-tier corporate catering accounts. Coordinated with vendors to maintain mutually-beneficial partnership and with internal teams to ensure client needs were exceeded.
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Dedicated Media - A Nexstar Digital Company
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United States
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Advertising Services
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1 - 100 Employee
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Account Executive
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Nov 2013 - Jul 2014
Sold across a vast array of products and services including display advertising, cost per acquisition, lead generation, video pre-roll and social media - reaching clients' target audience and maximizing their ROI.
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Account Manager
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Jun 2012 - Oct 2013
Drove revenue by developing effective digital advertising campaigns. Teamed with internal departments on campaign implementation and pacing.
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Davis Elen Advertising
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United States
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Advertising Services
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100 - 200 Employee
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Executive Assistant
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Jun 2011 - Jun 2012
EA to the President. Involved in the management of client relations with high-level executives from firm's most important accounts, including McDonald's and OneWest Bank. EA to the President. Involved in the management of client relations with high-level executives from firm's most important accounts, including McDonald's and OneWest Bank.
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TBWA\Chiat\Day
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United States
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Advertising Services
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700 & Above Employee
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Account Management Intern
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Jan 2011 - May 2011
Developed competitive social media updates to distribute to internal team and client. Assisted in preparations for and facilitation of client workshops, "Disruption Days". Developed competitive social media updates to distribute to internal team and client. Assisted in preparations for and facilitation of client workshops, "Disruption Days".
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Orsi Public Relations
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United States
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Public Relations and Communications Services
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1 - 100 Employee
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Public Relations Intern
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Sep 2010 - Dec 2010
Identified and pitched to relevant blogger, magazine, and newspaper outlets for media placement. Developed presentations and activity reports for clients. Identified and pitched to relevant blogger, magazine, and newspaper outlets for media placement. Developed presentations and activity reports for clients.
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ADP
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United States
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Human Resources Services
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700 & Above Employee
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Sales Intern (Small Business Division)
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May 2010 - Jul 2010
Contributed to appointments with potential new clients and assisted with new business acquisition. Provided customer support for products and services. Contributed to appointments with potential new clients and assisted with new business acquisition. Provided customer support for products and services.
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Education
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Loyola Marymount University, College of Business Administration
BA, Marketing, Management
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