Experience

Monmouthshire Building Society

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Senior Communications Business Partner

  • Sep 2022 - Present

• Project Communications Officer

  • May 2021 - Oct 2022



Cwm Taf Morgannwg University Health Board

• Communications and Engagement Officer

  • Oct 2019 - May 2021



Dŵr Cymru Welsh Water

• United Kingdom
• Utilities
• 700 & Above Employee

• Corporate Communications Manager

  • Jul 2015 - Aug 2019

  • Managing communications relating to key projects and areas of the business• Managing communications relating to innovation within Welsh Water, including the annual Innovation Conference - www.dwrcymru.com/innovation• Planning organising and managing internal and external stakeholder events• Stakeholder management• Creating corporate publications and other communications materials aimed at internal and external audiences, for example customer brochures, online materials and short films.• Managing press enquiries from local, national and trade media, during working hours and as part of an on call rota Show less

• Communications and Stakeholder Relations Manager

  • Mar 2014 - Jun 2015

  • Responsible for ensuring the reputation of Welsh Water’s Developer Services department was maintained through excellent communications with stakeholders• Developing a stakeholder map and engagement plan to build and enhance stakeholder relations• Assuming accountability for all external communications activity undertaken by Developer Services• Creating communications collateral for Developer Services, including an external brochure of services, customer guidance notes and web content• Increasing awareness of the role of Developer Services internally, using in-house channels of communication• Identifying and organising stakeholder events to open and maintain dialogue with key customer groups• Undertaking customer research to establish levels of satisfaction amongst key customer groups and to identify areas for improvement• Handling press enquiries related to Developer Services• Managing stakeholder enquiries related to the activities of Developer Services Show less

• Communications Assistant

  • Jan 2013 - Mar 2014

  • Responsible for supporting the Communications team to implement its communications and external relations functions• Planning and managing communications relating to capital projects• Assisting the communications team in the preparation and implementation of external relations strategies• Working closely with internal stakeholders to support their communications requirements• Voluntarily taking on out-of-hours, on-call duties• Providing administrative support to the External Relations team. • Undertaking press office duties including answering media enquiries • Handling customer and stakeholder queries through numerous media channels including social media Show less



Milestones Trust

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Communications and Marketing Assistant

  • Aug 2011 - Jan 2013

  • Responsible for assisting the Communications and Marketing Manager to develop and deliver a marketing strategy to raise the profile of the organisation • Assisted in developing a new website for the Trust. Updating and maintaining that website using a content management system. • Writing and producing brochures for the organisation using Adobe InDesign • Writing press releases to improve and maintain the reputation of the charity • Maintaining a social media presence for the charity online Show less