Andrea Brown (née Stone)

Customer Care - Clinical at Liberty Medical
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Melbourne Area, AU

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Experience

    • Australia
    • Medical Equipment Manufacturing
    • 1 - 100 Employee
    • Customer Care - Clinical
      • Jan 2019 - Present

    • Facilities Services
    • 1 - 100 Employee
    • National Service Coordinator
      • Jun 2016 - Jan 2019

    • United States
    • Construction
    • Contract Chef
      • Feb 2016 - Jun 2016

      Working select events (front & back of house), in preparation kitchen, office admin and shop front. Working select events (front & back of house), in preparation kitchen, office admin and shop front.

    • United Kingdom
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Customer Service Representative (Product Support)
      • Jul 2010 - Jan 2016

      Providing an effective interface between Smith & Nephew and its customers. Provided support to a market-leading range of Healthcare products within the fields of wound management, pharmaceuticals, casting, bandaging, cotton products, surgical dressings, surgical disposables and medical legwear. Key customers included hospitals (public and private) and wholesalers/distributors (in the Healthcare, pharmaceutical, veterinary and industrial first-aid markets). Was required to understand… Show more Providing an effective interface between Smith & Nephew and its customers. Provided support to a market-leading range of Healthcare products within the fields of wound management, pharmaceuticals, casting, bandaging, cotton products, surgical dressings, surgical disposables and medical legwear. Key customers included hospitals (public and private) and wholesalers/distributors (in the Healthcare, pharmaceutical, veterinary and industrial first-aid markets). Was required to understand the customers' requirements and the company's capability of meeting these. Managed the customer's expectations of Smith & Nephew's service, and ensured that these expectations are met and exceeded wherever possible. Important to success in this role was a genuine commitment to customer satisfaction. Show less Providing an effective interface between Smith & Nephew and its customers. Provided support to a market-leading range of Healthcare products within the fields of wound management, pharmaceuticals, casting, bandaging, cotton products, surgical dressings, surgical disposables and medical legwear. Key customers included hospitals (public and private) and wholesalers/distributors (in the Healthcare, pharmaceutical, veterinary and industrial first-aid markets). Was required to understand… Show more Providing an effective interface between Smith & Nephew and its customers. Provided support to a market-leading range of Healthcare products within the fields of wound management, pharmaceuticals, casting, bandaging, cotton products, surgical dressings, surgical disposables and medical legwear. Key customers included hospitals (public and private) and wholesalers/distributors (in the Healthcare, pharmaceutical, veterinary and industrial first-aid markets). Was required to understand the customers' requirements and the company's capability of meeting these. Managed the customer's expectations of Smith & Nephew's service, and ensured that these expectations are met and exceeded wherever possible. Important to success in this role was a genuine commitment to customer satisfaction. Show less

  • Malt Cafe
    • Beaumaris VIC
    • Second Chef
      • Dec 2008 - Jul 2010

      • Coordination of OH&S processes, including documentation, implementation and administration tasks. • Managed inventory control for entire cafe - maintained inventory levels, controled ordering of stock and ensured the continual rotation of food items. • Managed kitchen staff of three, including training of apprentices and kitchen hands in three areas. Customer service, food preparation and OH&S. Involving direction, motivation, mentoring and supervision. • Played a key role in every… Show more • Coordination of OH&S processes, including documentation, implementation and administration tasks. • Managed inventory control for entire cafe - maintained inventory levels, controled ordering of stock and ensured the continual rotation of food items. • Managed kitchen staff of three, including training of apprentices and kitchen hands in three areas. Customer service, food preparation and OH&S. Involving direction, motivation, mentoring and supervision. • Played a key role in every section of the kitchen, including cold larder, grill, fryer, stove-top, plating-up and calling dockets. • Assisted the Head Chef with every aspect of daily cafe operations and on-site functions • Was responsible for the entire range of biscuits, cakes and slices made on the premises. Also assisted in the creation and continual development of the cafe menu. Show less • Coordination of OH&S processes, including documentation, implementation and administration tasks. • Managed inventory control for entire cafe - maintained inventory levels, controled ordering of stock and ensured the continual rotation of food items. • Managed kitchen staff of three, including training of apprentices and kitchen hands in three areas. Customer service, food preparation and OH&S. Involving direction, motivation, mentoring and supervision. • Played a key role in every… Show more • Coordination of OH&S processes, including documentation, implementation and administration tasks. • Managed inventory control for entire cafe - maintained inventory levels, controled ordering of stock and ensured the continual rotation of food items. • Managed kitchen staff of three, including training of apprentices and kitchen hands in three areas. Customer service, food preparation and OH&S. Involving direction, motivation, mentoring and supervision. • Played a key role in every section of the kitchen, including cold larder, grill, fryer, stove-top, plating-up and calling dockets. • Assisted the Head Chef with every aspect of daily cafe operations and on-site functions • Was responsible for the entire range of biscuits, cakes and slices made on the premises. Also assisted in the creation and continual development of the cafe menu. Show less

    • Youth Worker
      • Jan 2008 - Dec 2008

      • Responsibilities included liaison with teachers and event managers, promoting and running the events. • Essential skills were event organisation, public speaking, leading teams, making important decisions while under pressure and relationship building. • Worked with students who had difficulties in their life, where a strong relationship and mature interpersonal skills were essential. • Responsibilities included liaison with teachers and event managers, promoting and running the events. • Essential skills were event organisation, public speaking, leading teams, making important decisions while under pressure and relationship building. • Worked with students who had difficulties in their life, where a strong relationship and mature interpersonal skills were essential.

    • United States
    • Construction
    • Chef/Second Chef
      • Mar 2006 - Dec 2008

      Commenced in March 2006 as a Chef and in June 2007 was promoted to Second Chef. • As Chef my responsibilities involved the documentation and implementation of OH&S processes. After promotion was responsible for the coordination and administration of these processes. • Assisted in the continual development of the various menus, specialising in special dietary foods. • Maintained inventory levels, controlled the ordering of stock and ensured the continual rotation of food… Show more Commenced in March 2006 as a Chef and in June 2007 was promoted to Second Chef. • As Chef my responsibilities involved the documentation and implementation of OH&S processes. After promotion was responsible for the coordination and administration of these processes. • Assisted in the continual development of the various menus, specialising in special dietary foods. • Maintained inventory levels, controlled the ordering of stock and ensured the continual rotation of food stuffs. • As Second Chef managed a varied kitchen staff which depended on the size and number of functions. This involved the direction and motivation of staff on and off-site. • Assisted the Head Chef with every aspect of the catering operations and off-site functions • Played a key role in every section of the company, including cooking on and off-site, coordinating functions, liaising with clients, delivery and purchasing of food. Show less Commenced in March 2006 as a Chef and in June 2007 was promoted to Second Chef. • As Chef my responsibilities involved the documentation and implementation of OH&S processes. After promotion was responsible for the coordination and administration of these processes. • Assisted in the continual development of the various menus, specialising in special dietary foods. • Maintained inventory levels, controlled the ordering of stock and ensured the continual rotation of food… Show more Commenced in March 2006 as a Chef and in June 2007 was promoted to Second Chef. • As Chef my responsibilities involved the documentation and implementation of OH&S processes. After promotion was responsible for the coordination and administration of these processes. • Assisted in the continual development of the various menus, specialising in special dietary foods. • Maintained inventory levels, controlled the ordering of stock and ensured the continual rotation of food stuffs. • As Second Chef managed a varied kitchen staff which depended on the size and number of functions. This involved the direction and motivation of staff on and off-site. • Assisted the Head Chef with every aspect of the catering operations and off-site functions • Played a key role in every section of the company, including cooking on and off-site, coordinating functions, liaising with clients, delivery and purchasing of food. Show less

    • Apprentice Chef
      • Apr 2002 - Feb 2006

      incl. Bellerive Yacht Club & Flathead Fish Restaurant • Responsibilities involved the documentation, implementation and administration tasks relating to OH&S. • Trained in maintaining inventory levels, controlling stock orders and ensuring the continual rotation of food stuffs. • Assisted the Head Chef with every aspect of our daily restaurant operations and on-site functions • Learnt management of kitchen staff, was involved in the training of new apprentices and kitchen hands in… Show more incl. Bellerive Yacht Club & Flathead Fish Restaurant • Responsibilities involved the documentation, implementation and administration tasks relating to OH&S. • Trained in maintaining inventory levels, controlling stock orders and ensuring the continual rotation of food stuffs. • Assisted the Head Chef with every aspect of our daily restaurant operations and on-site functions • Learnt management of kitchen staff, was involved in the training of new apprentices and kitchen hands in customer service and food preparation. • Gained experience in every section of the kitchen, including cold larder, grill, fryer, stove-top, plating-up and calling dockets. Show less incl. Bellerive Yacht Club & Flathead Fish Restaurant • Responsibilities involved the documentation, implementation and administration tasks relating to OH&S. • Trained in maintaining inventory levels, controlling stock orders and ensuring the continual rotation of food stuffs. • Assisted the Head Chef with every aspect of our daily restaurant operations and on-site functions • Learnt management of kitchen staff, was involved in the training of new apprentices and kitchen hands in… Show more incl. Bellerive Yacht Club & Flathead Fish Restaurant • Responsibilities involved the documentation, implementation and administration tasks relating to OH&S. • Trained in maintaining inventory levels, controlling stock orders and ensuring the continual rotation of food stuffs. • Assisted the Head Chef with every aspect of our daily restaurant operations and on-site functions • Learnt management of kitchen staff, was involved in the training of new apprentices and kitchen hands in customer service and food preparation. • Gained experience in every section of the kitchen, including cold larder, grill, fryer, stove-top, plating-up and calling dockets. Show less

Education

  • Guilford Young College
    Grade 11-12
    2000 - 2001

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