Andrea B.
Fraud Disputes Agent at Curve- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
London, England, United Kingdom, UK
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Experience
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Curve
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United Kingdom
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Financial Services
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100 - 200 Employee
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Fraud Disputes Agent
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Jan 2023 - Present
Investigating reports of fraudulent and disputed transactions, including account takeover and complex cases. Making decisions related to fraud claims after concluded the investigation based on internal policies and external regulations. Escalating further if necessary.
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Senior Customer Experience Agent
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Sep 2022 - Dec 2022
Helped customers to resolve their issues via email, live chat and over the phone. Supported them with onboarding, transaction issues and refunds.
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Customer Experience Agent
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Feb 2021 - Aug 2022
London, England, United Kingdom
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Party Superstores Ltd.
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United Kingdom
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Retail
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1 - 100 Employee
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Assistant Store Manager
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Aug 2019 - Aug 2020
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Senior Sales Assistant
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Mar 2015 - Jul 2019
London, United Kingdom
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Alex & Alexa Kids Boutique
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Germany
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Apparel & Fashion
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Operations Assistant
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Jun 2014 - Oct 2014
London, England, United Kingdom
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Catch 22 Recruitment
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United Kingdom
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Facilities Services
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1 - 100 Employee
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Receptionist
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May 2013 - May 2014
London, United Kingdom
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Education
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2013 - 2013
Richmond and Hillcroft Adult Community College
NOCN Level 3 Diploma, Web Technologies -
2009 - 2010
Schola Europa Academy
Desktop Publishing -
2006 - 2010
Milton Friedman University
Ba(Hons), Philologist specialization in Film Theory and History
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