Experience

United Gas & Power

• United Kingdom
• Utilities
• 1 - 100 Employee

• Business Change Analyst

  • Jan 2023 - Present

  •Responsible for managing and delivering Business Change projects covering new systems and processes, and changes to existing systems and processes. •Developing and maintaining operational process maps and detailed work instructions. •Developing business cases to support proposals for new solutions. •Preparing and orchestrating workshops to explore versatile ways to improve business processes. •Investigating operational problems and processes, and evaluating options and proposing new solutions. •Producing specifications and raise Change Requests to support process and system change. •Preparing User Acceptance Test strategies and plans. •Conducting User Acceptance Testing and working closely with SMEs and key users. •Measuring the effectiveness of Business Change and support a culture of continuous improvement Show less



Key Base Consult

• London, England, United Kingdom

• Business Analyst

  • Jan 2020 - Sep 2021

  • Liased with the Finance manager to gain an understanding of the Business project and all that it entails in order to map out the current processes. • Identification of stakeholders involved in the Finance management system in order to effectively capture requirement for the delivery of the new management system. • Worked closely with the Account Manager to understand the current shortcomings of the account management system. • Worked with the process owner to develop the new TO-BE process of the finance management system. • Facilitated interviews with the Finance Team and Process Owner to capture current processes and model AS-IS and TO-BE process to ensure the proposed account management system is fit for purpose. Show less



Key Base Consult

• London, England, United Kingdom

• Business Analyst

  • Dec 2019 - Feb 2021

  • Worked closely with Head of training to gain a solid understanding of what the project objectives entailed and map out the current processes of the training delivery. • Captured requirements through interviews with process owner to understand the functionalities required for the new Learning Management System. • Worked closely with project managers to understand the scope within the PID. • Worked with Process owner to develop the new TO-BE processes of the Learning Management System. • Collaborated with Training Course Tutors to understand the current short-comings and to define concise and effective user stories with precise and accurate acceptance criteria. • Worked closely with Suppliers to effectively communicate requirements to them to ensure that what is being developed suits the requirement. • Worked with the Technical Team test the functionality and ensure that requirements are captured precisely, and risks mitigated appropriately. • Supported Training activities to ensure that tutors are well equipped and knowledgeable on how to use learning management system. Show less



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Intern

  • Jun 2020 - Jun 2020

  Completed an Accenture discovery programme which gave me practical insights into the key stages of consultancy. Over the period I completed and participated in practical tasks modules ranging from project prioritisation, assembling of a plan, user journey redesign, outcome analysis, fixing of errors, prioritisation and impact assessment. Completed an Accenture discovery programme which gave me practical insights into the key stages of consultancy. Over the period I completed and participated in practical tasks modules ranging from project prioritisation, assembling of a plan, user journey redesign, outcome analysis, fixing of errors, prioritisation and impact assessment.



Spectranet Communications

• Project Officer

  • Jul 2018 - Oct 2018

  • Reviewed five reports and documented activities as part of the compliance-driven and record-keeping strategies. • Communicated details of new assignments and managed three employees, and supervised their daily tasks and overall responsibilities. • Collaborated closely with 12 clients, project partners and other relevant stakeholders, and was responsible for the progress and financial reports of the project. • Enhanced communication and project management skills. • Reviewed five reports and documented activities as part of the compliance-driven and record-keeping strategies. • Communicated details of new assignments and managed three employees, and supervised their daily tasks and overall responsibilities. • Collaborated closely with 12 clients, project partners and other relevant stakeholders, and was responsible for the progress and financial reports of the project. • Enhanced communication and project management skills.