Experience

59E59 Theaters

• United States
• Performing Arts
• 1 - 100 Employee

• Membership Assistant - Box Office

  • May 2019 - Present

  Provided high level customer service for members of 59E59 Theaters. Responsible for phone, email, and in-person communication and sales with members and single ticket buyers. Processed and documented donations, refunds, venue credits. Handled conflict resolution with compassion, escalating to higher management if need be. Responsible for planning, organizing and executing ways to engage with our member community and enhance their membership experience through membership exclusive incentives, services and events. Fluent in Google Suite, Microsoft Office, iWork, Zoom, Spektrix ticketing platform Show less



The Public Theater

• United States
• Performing Arts
• 200 - 300 Employee

• Front of House

  • May 2019 - Present

  Responsible for creating a comfortable, welcoming and safe face-to-face experience with patrons of The Public Theater and Shakespeare in the Park. Gatekeeping, ticket scanning, line management, enforcement of company policy, compassionate conflict resolution. A walking point-of-contact for knowledge pertaining to the The Public Theater and The Delacorte Theater’s spaces, histories and seasons. F103/104 and CPR/ALD/First Aid certified. Responsible for creating a comfortable, welcoming and safe face-to-face experience with patrons of The Public Theater and Shakespeare in the Park. Gatekeeping, ticket scanning, line management, enforcement of company policy, compassionate conflict resolution. A walking point-of-contact for knowledge pertaining to the The Public Theater and The Delacorte Theater’s spaces, histories and seasons. F103/104 and CPR/ALD/First Aid certified.



DREAMDRY - Columbus Circle

• Coordinator/Floor Manager

  • Sep 2019 - Dec 2019

  Responsible for opening and closing salon (key holder), documenting and preparing register for day and closing out end of day, shift reporting and end of day reporting, maintaining and documenting product pulled for retail sale and floor use, customer scheduling and payment processing, appointment confirmation, delegating daily salon maintenance tasks to staff, promoting and selling membership and retail product, conflict resolution for unhappy customers, escalating and reporting noteworthy problems to General Manager. Show less



The Barn Theatre

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Dinner Event Coordinator

  • May 2017 - Sep 2018

  Responsible for organizing pre-show dinner events for regional AEA theater company. Coordinated menus, numbers, payment and delivery with caterers. Documented patron reservations and payment. Facilitated check in at dinner events and followed up with caterers and guests to make sure that everything was operating at a satisfactory level. Conflict resolution for dissatisfied patrons. Conflict resolution with if issues arose with caterers. Worked in conjunction with bar manager and bar staff to staff dinners and make sure that tables were serviced accordingly. Show less



Disney Cruise Line

• United States
• Travel Arrangements
• 700 & Above Employee

• Guest Services Specialist

  • Sep 2015 - May 2016

  Ensured positive guest experiences through facilitating engagement with the magic of Disney. Managed conflict resolution for unhappy guests, escalating to higher management or other departments when necessary. Enforced safety guidelines and company policy with compassion and alternate offerings. Came up with creative ways to contribute to guest experience beyond their itinerary to add extra value and magic to their experience. Ensured positive guest experiences through facilitating engagement with the magic of Disney. Managed conflict resolution for unhappy guests, escalating to higher management or other departments when necessary. Enforced safety guidelines and company policy with compassion and alternate offerings. Came up with creative ways to contribute to guest experience beyond their itinerary to add extra value and magic to their experience.



Arvco Container Corporation

• United States
• Packaging and Containers Manufacturing
• 1 - 100 Employee

• Sales

  • Sep 2012 - Sep 2015

  Sales representative to the west coast/southwest states and the Carribbean.

• Marketing/Social Networking

  • Jun 2009 - Sep 2012

• Customer Service Representative

  • Jun 2005 - Jun 2009