Andrea Artini
Leader of SDM (Security / ITSM) at Xelere- Claim this Profile
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Bio
Adrian Moreno
I recommend Andrea Artini with whom we have shared a great project within IBM, Andrea as IPC Management (Incident, Problem & Change) and I from Quality Assurance we were a team of technical quality audit of root cause analysis of the most relevant incidents obtaining recognition for the achievements in quality, that without their participation, would have been impossible to achieve. Andrea is not only an excellent professional but a great person with whom one enjoys working and learning on a daily basis, she is proactive, intuitive, and a great mediator capable of achieving the impossible.
German Freitag
He tenido la oportunidad de trabajar con Andrea en IBM y realmente siempre se ha mostrado como una profesional orientada a los resultados, actualizada tecnicamente y por sobre todas las cosas con un espiritu que favorece a la buena interaccion entre las personas. Con ella podes compartir un buen ambiente laboral, tiene un alto sentido del trabajo en equipo, responde proactivamente y con rapidez a las necesidades que le plantea el día a día resolviendo todo tipo de inconvenientes ; colaborando con pares y superiores demostrando así una alta calidad en su trabajo.
Adrian Moreno
I recommend Andrea Artini with whom we have shared a great project within IBM, Andrea as IPC Management (Incident, Problem & Change) and I from Quality Assurance we were a team of technical quality audit of root cause analysis of the most relevant incidents obtaining recognition for the achievements in quality, that without their participation, would have been impossible to achieve. Andrea is not only an excellent professional but a great person with whom one enjoys working and learning on a daily basis, she is proactive, intuitive, and a great mediator capable of achieving the impossible.
German Freitag
He tenido la oportunidad de trabajar con Andrea en IBM y realmente siempre se ha mostrado como una profesional orientada a los resultados, actualizada tecnicamente y por sobre todas las cosas con un espiritu que favorece a la buena interaccion entre las personas. Con ella podes compartir un buen ambiente laboral, tiene un alto sentido del trabajo en equipo, responde proactivamente y con rapidez a las necesidades que le plantea el día a día resolviendo todo tipo de inconvenientes ; colaborando con pares y superiores demostrando así una alta calidad en su trabajo.
Adrian Moreno
I recommend Andrea Artini with whom we have shared a great project within IBM, Andrea as IPC Management (Incident, Problem & Change) and I from Quality Assurance we were a team of technical quality audit of root cause analysis of the most relevant incidents obtaining recognition for the achievements in quality, that without their participation, would have been impossible to achieve. Andrea is not only an excellent professional but a great person with whom one enjoys working and learning on a daily basis, she is proactive, intuitive, and a great mediator capable of achieving the impossible.
German Freitag
He tenido la oportunidad de trabajar con Andrea en IBM y realmente siempre se ha mostrado como una profesional orientada a los resultados, actualizada tecnicamente y por sobre todas las cosas con un espiritu que favorece a la buena interaccion entre las personas. Con ella podes compartir un buen ambiente laboral, tiene un alto sentido del trabajo en equipo, responde proactivamente y con rapidez a las necesidades que le plantea el día a día resolviendo todo tipo de inconvenientes ; colaborando con pares y superiores demostrando así una alta calidad en su trabajo.
Adrian Moreno
I recommend Andrea Artini with whom we have shared a great project within IBM, Andrea as IPC Management (Incident, Problem & Change) and I from Quality Assurance we were a team of technical quality audit of root cause analysis of the most relevant incidents obtaining recognition for the achievements in quality, that without their participation, would have been impossible to achieve. Andrea is not only an excellent professional but a great person with whom one enjoys working and learning on a daily basis, she is proactive, intuitive, and a great mediator capable of achieving the impossible.
German Freitag
He tenido la oportunidad de trabajar con Andrea en IBM y realmente siempre se ha mostrado como una profesional orientada a los resultados, actualizada tecnicamente y por sobre todas las cosas con un espiritu que favorece a la buena interaccion entre las personas. Con ella podes compartir un buen ambiente laboral, tiene un alto sentido del trabajo en equipo, responde proactivamente y con rapidez a las necesidades que le plantea el día a día resolviendo todo tipo de inconvenientes ; colaborando con pares y superiores demostrando así una alta calidad en su trabajo.
Credentials
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Scrum Foundation Professional Certificate SFPC
CertiProfOct, 2022- Sep, 2024 -
Integrating ESG Risk
AuditBoardJul, 2022- Sep, 2024 -
Agile Auditing - Principles
AuditBoardJun, 2022- Sep, 2024
Experience
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Xelere
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Argentina
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Information Technology & Services
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1 - 100 Employee
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Leader of SDM (Security / ITSM)
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Jul 2021 - Present
. Responsible for managing the Service delivery from start to finish (E2E) for multiple accounts. . Provide and accompany the client with technical skills and knowledge of the business environment, recommending service improvements. . Proactively identify the creation of new business opportunities in comprehensive product innovation. . Participate/lead in the creation, client approval and execution of the Client Delivery Plan. . Design, implementation and commissioning of Cybersecurity Tools (CP4S, QRadar, Guardium, etc.), as well as Security recommendations in its Technological environment of the main accounts in the market. . Identification, construction and internal engineering of the different Delivery Processes and Operations of the Company. . Leadership of the team of IT specialists for the Security and ITSM area. . Collaboration and direct work with partners: IBM and BMC. . Active participation in the ISO 9001:2015 certification for the Company. Show less
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IBM
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IT Services and IT Consulting
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1 - 100 Employee
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Audit Leader / Business Control (Internal - External for Argentina & Uruguay)
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Oct 2016 - Oct 2022
Review of the company's objectives on contractual, financial and deliverable agreements.. Audit of the risk management process.· Participate in the presentation of the partial and final results of the Audit to the administration of the audited entity.. Qualify the inherent and control risks when evaluating the structure of the company.. Determine the preliminary planning, including the initial interview with the entity's officials.. Designation of resources and equipment in the continuity of controls.. Full participation with the weekly / biweekly / monthly legal and financial area.. Commercial signature.. Processes and Systems Consulting: Development of standards and policies. Survey and update of procedures and manuals. COBIT / ITIL and ISO 9001/20000/27000 Standards. Risk Assessment and Analysis (Identification and Evaluation of IT Risks.. Assurance Audits (Evaluation of the internal control environment of the processes of different business units Execution of general IT controls).. Control legal and regulatory norms: SOX (Law Sarbanes Oxley) audit in business processes and IT environment., Risk analysis. BCM (Bussines continuity management), Process Improvement, Analysis and Implementation of Regulations (BCRA, CNV). Show less
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Service Delivery Manager (SDM)
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May 2014 - Sep 2016
Responsible for end-to-end delivery management.Use the project / program management to lead the team to achieve the SLA elements and budget and to guarantee Service Excellence.. Improvement plan for different accounts of greater volume and complexity (inclusion of Global Matrix and Platform Production) in different industries, banks and telecommunications (ICBC Bank, Patagonia Bank, L'Oreal, Arcor, Comafi Bank, Axion, Telefonica and Telecom, etc.).. Offer an improved recovery model for the resolution of major incidents of complexity or long duration, provide integrated management and coordination of incident management processes, problems, changes and availability.. Deep set of technical skills and knowledge of the client's environment. (Add the gaps between delivery teams and drive rapid recovery during incidents).. Provide a holistic view of the client's environment and make recommendations to improve the overall service. Proactively identify cost-effective availability improvements within an availability plan. Influence the design of services and components to align them with business needs.. Use information specific to the conduct of important incidents to bring technical equipment to stronger RCA and corrective actions that reduce the frequency of repeated incidents.Continuously improve the Recovery Model for the resolution of major incidents to quickly restore the service. Participate (or lead / own as appropriate) in the creation, approval of the client and execution of the Customer Delivery Plan. . Assumes additional responsibilities in support of the account proportional to the other members of the senior account team. Analyze cost data, evaluate risks and make sound business decisions. Requires technical and financial knowledge and support tools.. Measurement and analysis of metrics, KPI, SLA, SLO, UC and Legal regulatory controls (SOX, ISO 9001, 20000/27000). Show less
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Process Architect (Cross Account)
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Jun 2013 - May 2014
* Assessment on the BPM methodology in the different medium and small accounts in the Region (Banco Patagonia, Banco ICBC, Banco Comafi, DirecTV, Axion, etc.)* Design, Management and Control of KPIs (Key Performance Indicators) for the main Management Services (Incident, Problem, Change, Event, Configuration and Asset Management, Customer Satisfaction, Service Level Agreement, Availability.Project for the Standardization of Global Processes in the Argentine Region.* Investigations Ownership of the Incident Problem & Change team about a high level of issues detected in the Home-Client and Account team. (Improvement Plan).* Implementation and monitoring of the Framework "Scrum on Agile". Review of each sprint.* Management and handling of COBIT and ITIL methodologies.* Measurement and analysis of metrics, KPI, SLA, SLO, UC and Legal regulatory controls (SOX, ISO 9001, 20000/27000).• Main concepts of the Project Management discipline• The life cycle of projects • Optimization of deadlines.• Leveling of resources • Schedule baseline.• Management & Leadership of the Project Management (PMO).• The processes / procedures of project management • Quality management.• Dimensions and model of communication • Techniques used in risk management. Show less
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IPC Process Lead (Incident, Problem & Change)
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Oct 2012 - May 2013
Ensures that the process is being carried out and receives regular updates about the performance of the process and represents this process concerning all decisions being made by senior management.Specific responsibilities include:• Being responsible for, and owning, the process at an executive or management level• Being responsible for overall performance and results of the process• Identifying and managing critical process success factors, controlling and leading process improvement, Approving local policies for their Geographies.• Reviewing and approving applicable proposed improvement to the process.• Approving or rejecting process deviations, reporting of process status and progress to peers and executives.• Facilitating, resolving, or escalating cross-functional issues.• Accountability for the cost and investment in the process and the integrity and validity of the documented process.• Deploying and design the documented process, including education of process users during deployment.• Conducting customer Change Advisory Board (CAB) meetings as required.Among other responsibilities Architect of Design and reengineering of Cross Processes Local management and LA.• Maturity evaluation, KPI control, SOX regulations control, ISO 9001, 20000 / 27000. Risk Analysis. BCM (Bussines Continuity Management), Process Improvement, Analysis and Implementation of Regulations (BCRA, CNV), Diagnostics and Remediation, Security Audits in IT Technologies. Improvement of the Software Development Process, Leader of the Policy and Procedures Adaptation service and the Rollout Methodology service. Show less
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Global Problem & Incident Manager
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Mar 2012 - Oct 2012
Responsible for the overall quality and integrity of the Problem Management Process execution and is the interface to the Global Problem Process Owner and the IBM Managers of the other processes and the focal point for escalation.· Facilitating resource commitment and allocation· Monitoring and enforcing correct implementation of Problem Management Process· Reviewing that reactive and proactive management of IT Problems and known errors is in place.· Coordinating day-to-day execution of the process· Taking a lead in the use of the Problem Management Database as a tool· Evaluating the performance of the process and defining the appropriate actions· Establishing measurements and targets to improve process effectiveness and efficiency· Triggering the proactive RCA analysis· Acting as focal point and escalation point for process execution· Ensuring that correct and accurate reports are delivered· Identifying exceptions and deviations, as well as follow-up of these situations· Identifying and communicating process issues and potential process improvement· Tracking open Problems and identifying Problems that require increased focus to meetcommitted service levels· Reviewing PRRs and actions for process and quality compliance. Show less
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Global Change Manager
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Mar 2010 - Feb 2012
The primarily responsible for the overall quality of the execution of the Change Management process. Responsabilities :. Chairing the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings . Ensuring that all preparations have been made for a CAB meeting, including creating of agenda, circulation of Change requests to be considered, and inviting of participants . Reviewing all planned Changes and monitoring tracking Changes.(all implemented Changes to ensure that they have been carried out).. Participating and manage the audits when data or analysis is required and coordinating the delivery of this data.Correction, modification of the process :. Approver of documents related to the process.. Continuous improvement with the rest of the service line.. Measurement and analysis of metrics KPIs, SLAs, etc.. End-2-End Management of the Service.. Process design reviewer. Show less
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Proyect Manager (INTEL TEAM)
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Jan 2009 - Feb 2010
INTEL TEAM (IBM)* Responsible for the McAfee AV Project on client servers. Implementation of IBM tools in them.- Focal Research & Planning in Sentinel Project (development of tool for the team ofOffice).- Participation in ThinkPlace as Catalyst.- Member of the Jam Service Community- Planning and Execution of the Project in Unix and Intel Management"Skill Management" for all Systems Administrators (Workshop Organization,Leveling, Exams and Presentation to the leaders. Show less
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EDS Group
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IT Services and IT Consulting
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300 - 400 Employee
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Team Leader (Service Desk)
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Jan 2007 - Apr 2009
Team Leader Technical Support (client: Kraft Foods) * Management, Resolution of tickets, Incidents / SR / Changes at first level. * Compliance in ITIL / IMAC, KPI, CRM and SLA standards. Conference calls / meetings * Coach for new income and peers. * Generation of reports of monitors, returns (coaching), organization of reports and Plans of action, analysis of quality, calls for meetings and calibrations. Support and accompaniment in the implementation of the control framework for compliance with the Sarbanes Oxley law as well as the definition and monitoring of the remediation plan. Leadership and team coaching. Continuous improvement applied to processes and tools for IT management. Improvement of the Software Development Process. Leader of the Policy and Procedures Adaptation service. Leader of the Rollout Methodology service. Show less
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Education
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Universidad de Morón (Oficial)
Ingeniería en Sistemas de la Información -
IBM
Black Belt (Lean Six Sigma) -
IT College
MCSE (Microsoft Certified Solutions Expert) -
UTN - Facultad Regional Haedo
Diplomatura en Implementación y Auditoría de Sistemas de Gestión de Seg. de la Información (SGSI) -
Universidad Tecnológica Nacional
Auditor Interno en Gestión de la Calidad ISO 9001 -
IIA-The Institute of Internal Auditors
GDPR, CCPA, and the Impact of Evolving Global Data Privacy Regulations on Internal Audit (2021) -
IIA-The Institute of Internal Auditors
Agile Auditing: Transforming the Internal Audit Process (Using Scrum Process Framework) -
UTN - Facultad Regional Haedo
Gestión de Calidad ISO 20000 -
IBM
Fundamentos ITIL V3 / CobiT 4.1 -
UTN - Facultad Regional Haedo
Scrum Grand Master
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