Experience

511 Tactical
• United States
• Retail
• 1 - 100 Employee
• Digital QA Engineer

  • Feb 2023 - Present


DriveTime

• United States
• Retail
• 700 & Above Employee

• Software QA Engineer

  • Aug 2020 - Dec 2022

  ● Responsible for manual, functionality, user interface, load testing, and regression testing for DriveTime’s proprietary software and websites ● Completed UAT validations with business partners and third-party vendors ● Used console to review and test JavaScript changes to DriveTime’s websites ● Analyzed JSON files to ensure correct data is being received from SQL ● Validated updates to API calls while using Postman and Swagger ● Ensured that websites reflected… Show more ● Responsible for manual, functionality, user interface, load testing, and regression testing for DriveTime’s proprietary software and websites ● Completed UAT validations with business partners and third-party vendors ● Used console to review and test JavaScript changes to DriveTime’s websites ● Analyzed JSON files to ensure correct data is being received from SQL ● Validated updates to API calls while using Postman and Swagger ● Ensured that websites reflected correct vendor information from SalesForce ● Tested IVR, SMS, and call routing requests from both customers and agents via Twilio ● Created repository of reusable test cases in Azure, as well as SQL queries for regression testing Show less ● Responsible for manual, functionality, user interface, load testing, and regression testing for DriveTime’s proprietary software and websites ● Completed UAT validations with business partners and third-party vendors ● Used console to review and test JavaScript changes to DriveTime’s websites ● Analyzed JSON files to ensure correct data is being received from SQL ● Validated updates to API calls while using Postman and Swagger ● Ensured that websites reflected… Show more ● Responsible for manual, functionality, user interface, load testing, and regression testing for DriveTime’s proprietary software and websites ● Completed UAT validations with business partners and third-party vendors ● Used console to review and test JavaScript changes to DriveTime’s websites ● Analyzed JSON files to ensure correct data is being received from SQL ● Validated updates to API calls while using Postman and Swagger ● Ensured that websites reflected correct vendor information from SalesForce ● Tested IVR, SMS, and call routing requests from both customers and agents via Twilio ● Created repository of reusable test cases in Azure, as well as SQL queries for regression testing Show less



Soaren Management

• United States
• Security and Investigations
• 1 - 100 Employee

• QA Analyst

  • Nov 2019 - Aug 2020

  ● Responsible for manual, black box, functionality, user interface, and regression testing for Soaren’s propriety lending software and corresponding customer websites ● Tested email, phone, and SMS requests from both customers and agents via Twilio ● Validated API calls using Postman ● Created repository of reusable test cases and MySQL queries for regression testing ● Validated data and results via MySQL, GitHub, and Jenkins ● Responsible for manual, black box, functionality, user interface, and regression testing for Soaren’s propriety lending software and corresponding customer websites ● Tested email, phone, and SMS requests from both customers and agents via Twilio ● Validated API calls using Postman ● Created repository of reusable test cases and MySQL queries for regression testing ● Validated data and results via MySQL, GitHub, and Jenkins



Verra Mobility

• United States
• Technology, Information and Internet
• 400 - 500 Employee

• QA Engineer (contract)

  • May 2019 - Aug 2019

  ● Responded to internal requests from Account Executives to research various issues while using SQL queries ● Modified Crystal reports as requested, and validated that changes were accurate in the system ● Worked with development to validate that changes in the system were correct prior to deployment ● Responded to internal requests from Account Executives to research various issues while using SQL queries ● Modified Crystal reports as requested, and validated that changes were accurate in the system ● Worked with development to validate that changes in the system were correct prior to deployment



Universal Technical Institute

• United States

• Quality Assurance Analyst

  • Oct 2015 - May 2019

  ● Responsible for black box, functionality, user interface, data load, regression, report, and integration testing ● Completed test cases via Test Manager or Excel, and maintained testing suite libraries on SharePoint ● Created User Acceptance Testing documentation, and completed walkthroughs with business partners ● Created and updated testing and software development requirements via MS Office or Excel ● Used Roundtable in order to deploy new code to QA, Test, and Production… Show more ● Responsible for black box, functionality, user interface, data load, regression, report, and integration testing ● Completed test cases via Test Manager or Excel, and maintained testing suite libraries on SharePoint ● Created User Acceptance Testing documentation, and completed walkthroughs with business partners ● Created and updated testing and software development requirements via MS Office or Excel ● Used Roundtable in order to deploy new code to QA, Test, and Production environments ● Executed scripts and updates via Progress Show less ● Responsible for black box, functionality, user interface, data load, regression, report, and integration testing ● Completed test cases via Test Manager or Excel, and maintained testing suite libraries on SharePoint ● Created User Acceptance Testing documentation, and completed walkthroughs with business partners ● Created and updated testing and software development requirements via MS Office or Excel ● Used Roundtable in order to deploy new code to QA, Test, and Production… Show more ● Responsible for black box, functionality, user interface, data load, regression, report, and integration testing ● Completed test cases via Test Manager or Excel, and maintained testing suite libraries on SharePoint ● Created User Acceptance Testing documentation, and completed walkthroughs with business partners ● Created and updated testing and software development requirements via MS Office or Excel ● Used Roundtable in order to deploy new code to QA, Test, and Production environments ● Executed scripts and updates via Progress Show less



AMERICAN EXPRESS

• United States
• Financial Services
• 700 & Above Employee

• Compliance Analyst (contractor)

  • Mar 2015 - Oct 2015

  Responded to internal alerts regarding potential credit card, gift card, and personal savings account suspicious activity Used Excel and DOS Green Screens to analyze customer accounts to determine if suspicious activity existed Reviewed internal and FinCen filing rules to determine if suspicious activity amounts met filing thresholds Ordered additional reports on potential subjects to determine if any additional suspicious activity was occurring while using American Express… Show more Responded to internal alerts regarding potential credit card, gift card, and personal savings account suspicious activity Used Excel and DOS Green Screens to analyze customer accounts to determine if suspicious activity existed Reviewed internal and FinCen filing rules to determine if suspicious activity amounts met filing thresholds Ordered additional reports on potential subjects to determine if any additional suspicious activity was occurring while using American Express products Gathered information regarding subjects while using LexisNexis, World Check and internet searches Comprised either internal closing memos or prepared Suspicious Activity Reports on all subjects and accounts that were identified Show less Responded to internal alerts regarding potential credit card, gift card, and personal savings account suspicious activity Used Excel and DOS Green Screens to analyze customer accounts to determine if suspicious activity existed Reviewed internal and FinCen filing rules to determine if suspicious activity amounts met filing thresholds Ordered additional reports on potential subjects to determine if any additional suspicious activity was occurring while using American Express… Show more Responded to internal alerts regarding potential credit card, gift card, and personal savings account suspicious activity Used Excel and DOS Green Screens to analyze customer accounts to determine if suspicious activity existed Reviewed internal and FinCen filing rules to determine if suspicious activity amounts met filing thresholds Ordered additional reports on potential subjects to determine if any additional suspicious activity was occurring while using American Express products Gathered information regarding subjects while using LexisNexis, World Check and internet searches Comprised either internal closing memos or prepared Suspicious Activity Reports on all subjects and accounts that were identified Show less



SINGLETOUCH TECHNOLOGIES

• United States

• QA Specialist

  • Feb 2012 - Feb 2015

  ● Completed black box, regression, and mobile testing on Desktop, Mobile, Terminal, and Handheld products ● Tested bug tickets that were completed by the development team ● Identified bugs and logged them in VSTS for development ● Used SQL to ensure that the software was reading and writing to the database appropriately ● Reviewed Technical Requirements and Enhancements with the Development Team ● Created manual QA scripts for testing, based on business… Show more ● Completed black box, regression, and mobile testing on Desktop, Mobile, Terminal, and Handheld products ● Tested bug tickets that were completed by the development team ● Identified bugs and logged them in VSTS for development ● Used SQL to ensure that the software was reading and writing to the database appropriately ● Reviewed Technical Requirements and Enhancements with the Development Team ● Created manual QA scripts for testing, based on business requirements ● Completed QA on all new reports to ensure that they met current business practices ● Reviewed all upgrades in BeyondCompare and Redgate to ensure data integrity Show less ● Completed black box, regression, and mobile testing on Desktop, Mobile, Terminal, and Handheld products ● Tested bug tickets that were completed by the development team ● Identified bugs and logged them in VSTS for development ● Used SQL to ensure that the software was reading and writing to the database appropriately ● Reviewed Technical Requirements and Enhancements with the Development Team ● Created manual QA scripts for testing, based on business… Show more ● Completed black box, regression, and mobile testing on Desktop, Mobile, Terminal, and Handheld products ● Tested bug tickets that were completed by the development team ● Identified bugs and logged them in VSTS for development ● Used SQL to ensure that the software was reading and writing to the database appropriately ● Reviewed Technical Requirements and Enhancements with the Development Team ● Created manual QA scripts for testing, based on business requirements ● Completed QA on all new reports to ensure that they met current business practices ● Reviewed all upgrades in BeyondCompare and Redgate to ensure data integrity Show less



Singletouch Technologies (Tempe, AZ)

• Tier I IT Specialist/ Quality Assurance Analyst

  • Sep 2011 - Feb 2012

  ● Completed Unit Testing on Desktop, Mobile, Terminal, and Handheld software products ● Responded to incoming client requests via telephone and e-mail regarding issues or errors that had been encountered while working in Singletouch Software ● Created bug tickets in Visual Studio for development with details for duplicating the issue, in addition to intended functionality for each screen ● Completed Unit Testing on Desktop, Mobile, Terminal, and Handheld software products ● Responded to incoming client requests via telephone and e-mail regarding issues or errors that had been encountered while working in Singletouch Software ● Created bug tickets in Visual Studio for development with details for duplicating the issue, in addition to intended functionality for each screen