Experience

MEDICAL CITY DALLAS
• United States
• Medical Practices
• 100 - 200 Employee
• Medical Technician Assistant

  • Jun 2022 - Present

Labcorp
• United States
• Hospitals and Health Care
• 700 & Above Employee
• Laboratory Technician

  • Sep 2020 - May 2022

InspectorLab
• Investment Management
• Mold Analyst

  • Aug 2019 - Sep 2020


Legacy Research Group

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Escalation Specialist

  • Jul 2018 - Aug 2019

  • Address negative customer feedback immediately. • Provided a high level of product and leadership support to representatives and clients. • Resolved customer questions, issues and complaints. • Developed rapport with the customer base by handling difficult issues with professionalism. • Developed effective relationships with other departments through clear communication. • Tracked reoccurring customer issues for quicker and more thorough resolutions. • Provided daily detailed department training updates to senior management. • Built customer loyalty by placing follow-up calls for customers who reported product issues. • Communicated directly with software technicians to quickly provide account corrections.



ResMan Property Management Software

• United States
• Software Development
• 1 - 100 Employee

• Client Support Agent

  • Dec 2016 - Apr 2018

  • Providing technical support to ResMan clients via inbound and outbound calls, online chat sessions, email and other communication methods. • Delivering “best in class” service to ResMan clients by demonstrating exceptional verbal and written communication skills, prioritizing the overall customer experience and providing issue resolution. • Logging client inquiries and issues in an online ticketing system for reporting, tracking and system support purposes. • Demonstrating professional support behaviors through punctuality, reliability, and dependency by working a scheduled inbound support shift providing essential service center availability coverage. • Delivering “First Call Resolution” by taking ownership for client inquiries received and either resolving the issue on the first inquiry or by seeking assistance from other internal resources to resolve the issue and respond to the client in an appropriately timely manner. • Utilizing call- and chat-flow processes to deliver consistent, yet individualized service experiences to ResMan clients. • Supporting coworkers on internal projects and other job duties as assigned.



Res Real Estate Services

• United States
• Banking
• 1 - 100 Employee

• Receptionist/Administrative Assistant

  • Sep 2016 - Nov 2016

  • Provide general administrative and clerical support including mailing, scanning, faxing, and copying. • Answer and screen calls, take messages, and respond to inquiries and requests for information. • Write and distribute email, correspondence, memos, and forms. • Preparation of materials for regularly scheduled meetings. • Develop and maintain an electronic and hard-copy filing system. • Maintain contact lists. • Open, sort, and distribute incoming correspondence. • Perform data entry. • Run company’s errands to post office and supply store. • Schedule and coordinate meetings, appointments, and travel arrangements for manager. • Operate and maintain office equipment including copiers, fax machines, scanners, and computers. • Research properties, file information, and prepare documents as directed.



In-N-Out Burger

• United States
• Restaurants
• 700 & Above Employee

• Associate

  • Aug 2014 - Jun 2016

  • Perform typical daily tasks and extra assignments from supervisors in a manner that is proficient and observing of all company-posted rules and procedures. • Interact productively with coworkers to provide exceptional food service for In-N-Out patrons • Operate store equipment, such as slicers, dicers, computer terminals, fryers, grills, etc., in a manner respecting and complying with all required safety regulations • Receive constructive criticism in a professional manner and implement the necessary changes to become a more valuable team member. • Navigate freely and competently in and around obstacles common in the stores, i.e. coworkers, kitchen equipment, patrons, etc., and shift from one work station to another quickly and carefully. • Handle payment transactions following all debit/credit card guidelines and making appropriate change for cash purchases. • 50-pound lifting requirement.



Marshall Physical Therapy Clinic

• Physical Therapy Technician

  • Nov 2012 - May 2013

  • Manage patient flow through the evaluation and treatment areas of the therapy facility. • Train and supervise patients on rehabilitation exercises. • Observe patients during exercise therapy to ensure correct form is used for optimal results. • Preparation and administration of hot and cold therapy treatments. • Apply and adjust electrical stimulation and anodyne as part of patient treatment plans. • Perform ultrasound treatment on patients. • Ensure sanitary conditions in patient treatment areas.



McDonald's

• 1 - 100 Employee

• Crew Member

  • Jan 2010 - Aug 2012

  • Use Point Of Sale system to collect customers’ orders and information. • Receive and maintain customer payments. • Verify, assemble, package, and distribute customers’ orders. • Execute daily inventory management activities to ensure customer orders could be fulfilled completely and expeditiously. • Ensure sanitary conditions throughout the store. • Use Point Of Sale system to collect customers’ orders and information. • Receive and maintain customer payments. • Verify, assemble, package, and distribute customers’ orders. • Execute daily inventory management activities to ensure customer orders could be fulfilled completely and expeditiously. • Ensure sanitary conditions throughout the store.