Head of Operations & Business Development

• Jun 2021 - Present

Professor

• Mar 2020 - Present

Sports & Performance Psychologist

• Jan 2020 - Jun 2021

Customer Operations Manager

• Apr 2018 - Jan 2020

Operations Manager

• Aug 2016 - Apr 2018

As Operations Team Manager I’m responsible for more than 100 team members in EMEAR, motivating and managing our teams in order to deliver the best service to our customer. Supporting the Operations Director, the customer daily engagement allows us to drive our Management Strategy in order to fulfil the needs and expectations of both customer and employees. Results, development and sustainable growth are the main focus, driven in constant alignment with the HQ

Operations Team Manager

• Jan 2014 - Jul 2016

- Work closely with the Customers to improve efficiency, workforce management and support quality improvement;- Control the implementation phase of new projects and ensure SLA accomplishment;- Manage performance and development through the use of objective setting, training and development tools- Customer and employee satisfaction, constantly seeking feedback and new ways of improving the customer and employee experience.

Sports Psychology Internship - Handball Juvenile Team

• Oct 2013 - Jan 2016

Project Manager

• Jul 2006 - Dec 2013

- Engineering project management and coordination (in a variety of specialties);- Management and coordination of superior technicians in multidisciplinary working teams;- Resources, objectives and milestones management;- Support on construction site inspection and coordination;

Project Technician

• Feb 2002 - Jun 2006

- Resources support and management in engineering projects;- Direct collaboration and support to Project manager;- Construction site technical analysis;- Commercial proposals elaboration;