Experience

Department of Health & Human Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Case Manager

  • Jul 2019 - Present

  Update case files to consistently maintain accurate recordsProvide ongoing support to families and childrenParticipate in staff meetings and continued education trainingsFacilitate training and counseling sessions for all clientsGive disposition recommendations for judges in appropriate casesRecommend resolution for each caseDevelop action plans for prompt case resolutionComplete initial psychological assessments for all clientsDocument all information, findings, and steps takenMaintain records for over 120 cases each yearManage over 120 cases at any given timeDevelop comprehensive care plans and revise as neededConduct home visits and schedule follow-up appointments



Building Opportunities for Self-Sufficiency (BOSS)

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Benefits Specialist

  • Oct 2016 - Jul 2019

  Record all messages and deliver in a timely fashionOperate phone system and calendar system for 30 people at any given timeTroubleshoot and fix office equiptment, including copy machine and phone systemPerform general clerical tasks and administrative responsibilities as neededManage office facilities, ensuring cleanliness and orderAnswer Interface with clients, high-level executives, project teams, and vendorsfrequentlyResolve office-related issues according to predetermined proceduresResolve issues quickly and efficientlyUpdate workflow spreadsheet regularlyCreate and plan events with over 18 attendeesMaintain inventory records and place orders to restock supplies as neededManage finances in accordance with predetermined budgetUpdate case files to consistently maintain accurate recordsScreen and answer calls, emails, and correspondence with professionalism and in a timelymannorBuild loyal clientele through warm, friendly attitudeDocument information discussed at daily meetingsDevelop action plans for prompt case resolutionDevelop comprehensive care plans and revise as needed



Linguava

• United States
• Translation and Localization
• 100 - 200 Employee

• Freelance Interpreter

  • Aug 2013 - Jul 2019

  Answer multi-line phone system with warm, friendly demeanorResolve office-related issues according to predetermined proceduresAnswer Interface with clients, high-level executives, project teams, and vendorsfrequentlyResolve issues quickly and efficientlyTroubleshoot and fix office equiptment, including copy machine and phone systemAnswer Interface with clients, high-level executives, project teams, and vendorsfrequently Answer multi-line phone system with warm, friendly demeanorResolve office-related issues according to predetermined proceduresAnswer Interface with clients, high-level executives, project teams, and vendorsfrequentlyResolve issues quickly and efficientlyTroubleshoot and fix office equiptment, including copy machine and phone systemAnswer Interface with clients, high-level executives, project teams, and vendorsfrequently



Microchip Technology Inc.

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Semiconductor Technician Team Lead

  • Apr 2015 - Oct 2016

  Operate day-to-day functions of the department and follow all proceduresEscalate tough problems to supervisorIncrease operational efficiency by implementing new programs and utilizingtechnologyResolve office-related issues according to predetermined proceduresHandle multi-line phone system efficientlyEstablish work duties and ensure workflow is properly followedWalk customers through scripted service protocolsDocument issues and update database accordinglyRespond to questions and issues quicklyRespond to all inquiries and requests in a timely mannerDiagnose and resolve issues according to predetermined protocolsTroubleshoot and fix office equipment, including copy machine and phonesystemAnalyzed performance, supported, and detected issues for Linux and Windowssystem architectures