Experience

Sheraton Centre Toronto Hotel

• Canada
• Hospitality
• 100 - 200 Employee

• Stewarding Department Manager

  • Aug 2022 - Present

  Operational Leadership: Lead a dynamic team of stewarding professionals to execute dishwashing, kitchen cleanliness, and inventory management with precision. Implement efficient workflows and set high standards for performance.Quality Assurance: Enforce strict adherence to food safety and hygiene protocols, ensuring compliance with industry regulations. Conduct regular inspections and audits to guarantee the highest standards are consistently met.Inventory Management: Streamline inventory processes to optimize stock levels, reduce waste, and control costs. Collaborate with procurement teams to ensure timely replenishment of supplies.Team Development: Foster a culture of accountability, teamwork, and continuous improvement. Provide mentorship and training to enhance team members' skills and career growth.Cross-Functional Collaboration: Collaborate closely with chefs, service staff, and other departments to ensure seamless kitchen and dining operations. Prioritize communication and cooperation to achieve common goals.Budget Oversight: Manage department budgets, identifying cost-saving opportunities while maintaining quality standards. Implement effective cost control measures to achieve financial targets.Crisis Management: Demonstrate resilience and adaptability in high-pressure situations, such as during peak service hours or unexpected challenges. Efficiently resolve issues to minimize disruptions. Show less

• Convention Services Manager

  • Jul 2020 - Aug 2022

  Strategic Event Planning: Proficient in creating comprehensive event strategies, from initial concept development to post-event evaluation. I excel in crafting tailored solutions that align with clients' objectives and deliver unparalleled attendee experiences.Logistical Expertise: Adept at managing intricate logistics, including venue selection, vendor coordination, budget management, and seamless on-site operations. My meticulous approach guarantees smooth event flow and on-time delivery.Team Leadership: Skilled in leading cross-functional teams, fostering collaboration, and maximizing each team member's strengths. My leadership ensures a cohesive and motivated workforce dedicated to event success.Client Relationship Management: I prioritize building and maintaining strong client relationships by actively listening to their needs, providing creative solutions, and exceeding expectations, resulting in lasting partnerships.Adaptability and Problem-Solving: Thrive in fast-paced environments, adapt to evolving circumstances, and troubleshoot with agility. My ability to think on my feet ensures that every event unfolds without a hitch.Budget Oversight: Proficient in managing budgets of varying sizes, optimizing resource allocation, and delivering exceptional value without compromising quality.Technology Integration: Stay updated with the latest event technology trends, implementing innovative solutions to enhance attendee engagement and streamline event processes.My commitment to excellence, extensive industry knowledge, and passion for creating extraordinary experiences make me a valuable asset in the world of event management. If you seek a Convention Manager who can transform your vision into a reality, I'd welcome the opportunity to connect and discuss how I can contribute to your next successful event. Show less