Experience

South College

• United States
• Higher Education
• 500 - 600 Employee

• Student Success Advisor

  • Jun 2018 - Present

  High-volume management of several hundred active student accounts. Account management duties include coordination and sequencing student courses term-by-term. Employing strong problem solving and critical thinking skills to assist with prioritizing courses based on individualized student plans. Superb customer service skills to assist students in making impactful long-term decisions about their education and related finances, along with a practiced ability to create/maintain trusted relationships with students. Superior conflict management skills used to reconcile disagreements between students and faculty. Meticulous attention to detail for organization and documentation of student interactions and account information. Engaging in regular outreach/early intervention to accounts in-need. Show less



Strayer University

• United States
• Higher Education
• 700 & Above Employee

• Student Services

  • Nov 2016 - Present

  Providing support to new and continuing students throughout their college careers. Academic duties include scheduling and registering for courses, proactive advisement, and course-sequencing using a thorough understanding of various programs of study. Ensuring student success and course participation by regularly monitoring attendance and academic progress. Engaging in outreach and early intervention to students in need, especially those on academic warning, and ensuring these students are in accordance with academic recovery plans. Helping students overcome various academic and scheduling challenges to promote continuous enrollment. Assisting students with both academic and financial aid appeals processes. Working closely with Academic Deans and Faculty to maintain a detailed record of student information, preferences, and advisement notes. Responsible for driving student continuation rates, quarterly start-rates, multi-quarter registration, and on-campus seat counts. Also versed in financial aid counseling, processes, documents, federal verifications, and software. Show less



Red Jacket Orchards

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Account Manager

  • Oct 2013 - Jul 2016

  Inside sales/management of various customer accounts. Ensuring weekly order and shipping minimums are met, with experience in logistical coordination. Fluency in sales procedures (receipt of PO’s, generating SO’s, issuing invoices and credit memos). Preparation/analysis/presentation of sales reports and written communication interdepartmentally. Scheduling manufacture of product, reconciling inventories with current and forecasted sales. Inside sales/management of various customer accounts. Ensuring weekly order and shipping minimums are met, with experience in logistical coordination. Fluency in sales procedures (receipt of PO’s, generating SO’s, issuing invoices and credit memos). Preparation/analysis/presentation of sales reports and written communication interdepartmentally. Scheduling manufacture of product, reconciling inventories with current and forecasted sales.



Fundacja Wspólnota Nadziei (Community of Hope Foundation)

• Więckowice, Poland

• Aide

  • Jun 2013 - Jul 2013

  Service-learning at Poland’s only home for autistic adults (NGO). Assisting in the daily activities of beneficiaries. Supplemental to study abroad program at Poland's oldest university. Keeping detailed written documentation of daily activities for sociological analyses. Service-learning at Poland’s only home for autistic adults (NGO). Assisting in the daily activities of beneficiaries. Supplemental to study abroad program at Poland's oldest university. Keeping detailed written documentation of daily activities for sociological analyses.