Experience

CBIZ Network Solutions, LLC
• United States
• Information Technology Help Desk Support

  • Jun 2022 - Present


Transportation America

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Archives Technician

  • Jun 2021 - Apr 2022

  Cross Reference daily reports and records of our driver trips. Checking daily revenue, duration, location and mileage against end of day reports. Physical storage of records on site and review Vehicle's CCTV for customers complaints and incidents. Cross Reference daily reports and records of our driver trips. Checking daily revenue, duration, location and mileage against end of day reports. Physical storage of records on site and review Vehicle's CCTV for customers complaints and incidents.



Contax360 BPO Solutions, Inc.

• United States
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Success Associate

  • Jun 2020 - Jun 2021

  Manage a queue of calls and emails to resolve both B2B and D2C customer's inquiry and complaints from our CRM. Provide team members with the opportunities to expand their knowledge of services, products and troubleshooting techniques through training. Analyze daily KPI's and focus on improvingperformance and process in an effort to better support our customers. Manage a queue of calls and emails to resolve both B2B and D2C customer's inquiry and complaints from our CRM. Provide team members with the opportunities to expand their knowledge of services, products and troubleshooting techniques through training. Analyze daily KPI's and focus on improvingperformance and process in an effort to better support our customers.



Actavo

• Utilities
• 700 & Above Employee

• Data Administrator

  • Oct 2018 - Dec 2018

  Complete accurate and timely data entry of various reports provided. Recognize and investigate any possible data issues. Ensures completion dates are met in conjunction with other team members with customer satisfaction in mind. Complete accurate and timely data entry of various reports provided. Recognize and investigate any possible data issues. Ensures completion dates are met in conjunction with other team members with customer satisfaction in mind.