Experience

Perthshire Caravans

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Caravan and Motorhome Technician

  • Apr 2021 - Present



C-Group South Africa

• Gauteng, South Africa

• Managing Director (Owner)

  • Nov 2006 - Apr 2020

  • Operations Management o Concept, design & rollout of all production systems, processes & workflows o Oversaw the full operations cycle across 4 key areas – preproduction, main production, quality control, dispatch o Custom product design with focus on opportunities in various markets and individual consumer needs o Managing & setting production schedules – monitoring machine & operator performance, down time etc o Increased output substantively o Sourced & negotiated contracts with 3rd party transporters/couriers, negotiated rates, set & monitored service level agreements (SLA) o Implementation of high levels of quality and safety standards o Managed a sales team of 3 FTE direct reports, supporting the team by removing barriers to delivery, providing extensive product knowledge etc o Focused new business development, built a robust prospect pipeline o Focused research, competitor analysis, product knowledge & being at the forefront of production innovation, supplier relationships etc o Conducting client meetings & site visits, demonstrating products and training days o Negotiated contracts & agreed terms of business o Resolved all escalations, following root cause analysis with feedback to clients ensuring excellent all-round client service o Held regular client review meetings for key accounts – successes, challenges & improvement discussions, leveraging relationships to increase revenue generation o Attended site inspections with clients, ensuring products supplied were of quality & product performance was optimised o Continued sharing & engagement with clients showcasing a product range of 400+ product lines o Responsible for all client communication/engagement o Supplier negotiation & working within a preferred supplier list (PSL) Show less



Special Industrial Supplies (Pty) Ltd

• South Africa
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Sales Operations Manager

  • Jan 1996 - Oct 2006

  Start-up business that achieved rapid growth, initially employed in production, promoted to Sales Manager & then Operations Manager • Team Management o Initially managed a team of 50 FTE direct reports within production, post promotion managed a sales team of 5 FTE direct reports o Whilst managing the sales teams (field sales) retained responsibility for key accounts, leveraging & building relationships, introducing new products & managed the full cycle of ordering to technical support & delivery • Travelled internationally to Germany & Australia, increasing knowledge on product manufacturing, specification & technical knowledge enabling a far greater ability to provide solutions for clients • Set up substantive coverage of dealer networks – sourcing, auditing, negotiating & agreeing terms of business Show less