Experience

Cascades Casino

• Gambling Facilities and Casinos
• 1 - 100 Employee

• Network Administrator

  • May 2013 - Present

  Network, Server and Workstation support. Telephone and Multimedia Support. Remote access and Point of Sales Support. Printer and Backup of data. Network, Server and Workstation support. Telephone and Multimedia Support. Remote access and Point of Sales Support. Printer and Backup of data.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Systems Support

  • Oct 2010 - Present

  Philips Ledalite creates lighting systems and technologies for commercial and institutional buildings around the world performance. Key Responsibilities Included: • Server Support including setup of Severs, Hardware Repairs, Remote Access, Connectivity Issues, Performance Issues and data protection. • Workstation Support, Configuring Specific Software and hardware for departmental use. Testing and troubleshooting of both hardware and software issues. Installing and configuring antivirus software and backup software for clients. • Printer Maintenance including network connectivity, scanning and fax, supplies and repairs. Working with vendors and suppliers. • Ensuring Network connectivity is always online for Internet, Wireless and LAN. • Support of IP Telephone System, Voicemail Server Maintenance, User account Setup and configuration. • Responsible for the backup and restoration of data on the Ledalite LAN. • Maintaining of the Security System for Access to the Office and Plant Areas of Ledalite. This includes security camera’s • Configuration and Maintenance of the Multimedia Systems in our Meeting Rooms. • Responsible for the maintenance of plant computers, wireless and wired connections in the production area. Maintaining the managed switches in the plant environment. • Maintaining inventory for computers, phones and printers. • Warranty Repairs Show less



Ledalite

• IT Systems Support

  • Jun 2008 - Present

  Key Responsibilities Included: • Server Support including setup of Severs, Hardware Repairs, Remote Access, Connectivity Issues, Performance Issues and data protection. • Workstation Support, Configuring Specific Software and hardware for departmental use. Testing and troubleshooting of both hardware and software issues. Installing and configuring antivirus software and backup software for clients. • Printer Maintenance including network connectivity, scanning and fax, supplies and repairs. Working with vendors and suppliers. • Ensuring Network connectivity is always online for Internet, Wireless and LAN. • Support of IP Telephone System, Voicemail Server Maintenance, User account Setup and configuration. • Responsible for the backup and restoration of data on the Ledalite LAN. • Maintaining of the Security System for Access to the Office and Plant Areas of Ledalite. This includes security camera’s • Configuration and Maintenance of the Multimedia Systems in our Meeting Rooms. • Responsible for the maintenance of plant computers, wireless and wired connections in the production area. Maintaining the managed switches in the plant environment. • Maintaining inventory for computers, phones and printers. • Warranty Repairs Show less



Basic Business Systems Ltd

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Administrator

  • Jun 2003 - Aug 2005

  Basic Business Systems has been in the Canadian information technology business for over 30 years. One of BC’s leading information technology solution providers, Basic Business delivers IT solutions to private and public sector organizations. Key Responsibilities Included: • Service Tech maintaining multiple office locations in the lower mainland. • Service Tech at Basic for notebooks and desktops • Supporting of Printers and customer sites • Administrator for Westower Communications, supporting Servers, Workstations, Printers, Software installations, Antivirus, Backup and Restoration of Data. Remote support to Fifty Satellite offices in Canada and the United States. Black Berry Enterprise Server (BES) support. Exchange Server Support, Backup Exec Setup and Support. VPN Access Support, Monitoring of Server Performance and Resources. Warranty repairs, hardware repairs, working with vendors for support. Network Share Permissions and Security Setup. Active Directory Maintenance. User and Computer account setup and Maintenance. Maintaining Service Ticket System for client calls. Onsite and Remote Support. • Support of Wolf Medical Offices. Show less



Strategic Technologies

• Surrey BC Canada

• Electronic Technician / Network Administrator

  • Apr 1994 - May 2003

  Strategic Technologies designs, manufactures and supplies electronic curfew monitoring equipment (a.k.a. house arrest) for the corrections industry as well as sophisticated communications, surveillance and intelligence-gathering equipment for law enforcement and defense agencies. Key Responsibilities Included: • Desktop Support including hardware and software installation and configuration. • Creation of new user and computer accounts in the domain. • Supporting all printers by installing new systems and troubleshooting jamming and connectivity issues, setting up the correct print drivers for end users. • Maintaining Email Exchange Server by creating new user accounts and configuring users Outlook Client correctly for end user. • Configuring and Maintaining Firewalls for Network. • Maintaining Sales Software Maximizer for Remote Sales Staff. • Educating users in the use of desktop software. • Identify and resolve network connectivity issues. Show less