EDI/Logistics Manager

• Sep 2020 - Present

Logistics/ EDI Manager

• Jan 2019 - Sep 2020

The position of the Logistics/ EDI Manager is a multifaceted position. LOGISTICS MANAGEMENT is a part of Supply Chain Management entailing effectively and efficiently routing merchandise from origin to destination, based on the requirements of the company and customers specifications. Managing logistic suppliers, rates, claims and all aspects involved with the logistics. EDI ADMINISTRATION AND IMPLEMENTATION of all receiving and sending of all EDI documents and perform troubleshoot on all processes to resolve all content issues and map problems. Coordinate with Third Party EDI party and new Trading Partners to set up new processes and provide optimal level of customer services. Collaborate with trading partners and perform tests on all EDI transmissions and maintain all documents for trading partner set ups and analyze all customer requirements for processes. INVENTORY CONTROL is the process of efficiently overseeing the constant flow of units into and out of an existing inventory. This process usually involves controlling the transfer in of units in order to prevent the inventory from becoming too high, or dwindling to levels that could put the operation of the company into jeopardy. Competent inventory management also seeks to control the costs associated with the inventory, both from the perspective of the total value of the goods included and the tax burden generated by the cumulative value of the inventory. CUSTOMER SERVICE is the provision of servicing our customers before, during and after a purchase. Customer service is a series of activities designed to enhance the level of customer satisfaction. Customer Service is the face of any company with our customers.

Operations and Logistics Manager

• Jul 2011 - Dec 2018

• Develop and implement strategies and statistics into programs that contribute growth and quality customer service while reducing cost.• Manage freight forwarders, warehousing, Distributions Centers on the East and West coasts including management of contracts.• Coordinate inventory transfer of goods from warehouse to warehouse.• Manage all shipping and deliveries through our SAP B1 management system.• Handles all contracts and negotiations with shipping vendors, freight forwarders, UPS, FedEx, DHL, USPS and all LTL carriers.• Manage various EDI portals such as SPS Commerce, Menards and VendorNet.• Oversee a team of 10 within the CA & NJ warehouses.• Set KPI’s within both warehouse locations. • Setting standards for shipping error free while being cost effective.• Work with EDI partners to ensure orders are pulled and shipped on time.• Quickly and effectively solve customer challenges.• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.• Keep On-Time schedules with the DC and carriers to ensure that freight deliveries are on time to the customers.• Ships directly to B2B and D2C.• Works directly with the VP of Marketing & Sales along with the Production Team to update and manage inventory in DC’s to ensure adequate stock is available at all times to ship to customers when requested.• Provide monthly reports and analysis of shipping.• Consistently updating customers Routing Guides and Instructions on shipping methods to ensure no penalties or back charges are incurred.• Prepare all shipping documents and Custom Forms.• Resolve all escalated situations between the sales team and the customer in regards to all aspects of shipping.• Proactively bill and invoice all customers accurately and in a timely manner to ensure that there are no delays in payments through SAP B1.• Provide customer chargebacks and works directly with the 3PL and NJ warehouse to make the return process simple.

Customer Service Rep

• Sep 2009 - Oct 2010

Process corporate customer's paper and chemistry orders via phone, email and fax while confirming pricing.Monitor & maintain all web orders via FujiFilm internal web portal.Process all No-Charge orders and billing invoices for the Sales & Marketing Team via SAP system.

Senior Customer Service Rep

• Dec 2003 - Feb 2008

Process customer orders including checking product and material availability.Confirm pricing, delivery date, and destination for all manufactured and resale products with (Special attention provided for all jobsite deliveries).Assist Sales Team in being proactive with customer in regards to alternative products.Working with customer master records to setup/change customer accounts.Input/Follow up with customer's on late shipments from the DC.Educate, inform and answer questions regarding all GAF products.Answer calls within 30 seconds.Understand product lines, attributes and applications.Trace orders with carriers.Run daily call volume report, order report, adherence reports for supervisors and managers.Direct team members of Quality Assuance guidelines and procedures for goal setting initiatives.Ensure the training process stays current with updated literature and business processes.Train and coach new hires an provide timely and constructive performance evaluations and feedback regularly

Customer Service Rep

• Jul 2000 - Nov 2003

Provide a high level of customer service via phone and email.Process adds for new and existing customers while troubleshooting and resolving all pager issues.Serve as an escalation point of contact to several of Skytel's largest customer's for all customer service issues to ensure total customer satisfaction.Responsible for orders being fulfilled and shipped within the specified deadlines.