Experience

ISG

• United States
• Advertising Services
• 100 - 200 Employee

• Commission Sales Agent

  • Jun 2019 - Present

  • Received calls from customer that are interested in purchasing Dish, Verizon, and At&t. • Promoting and selling products or services in order to grow sales and profitability • Complying with all internal policies and procedures of the company while providing effective customer • Received calls from customer that are interested in purchasing Dish, Verizon, and At&t. • Promoting and selling products or services in order to grow sales and profitability • Complying with all internal policies and procedures of the company while providing effective customer



Brookdale

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Telecommunications Specialist

  • Feb 2014 - Mar 2019

  • Support daily tasks including service desk and mobility requests. Android or Ios. • Responsible for mobile device support to all levels of employees up to the Executive • Assist with development and implementation of policy and procedures regarding mobile applications and workflows • Day to day support to all end users for company issued wireless (mobile) phones, lines, data cards/devices/plans, and right-sizing of contract plans, coordination with vendor, wireless carriers • Work closely with personnel to ensure optimal usage of Mobile applications and Mobile Device Management systems are achieved and maintained. Examples of MDM are MobileIron, Airwatch and Soti Show less



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Retail Sales Consultant

  • 2013 - Jan 2014

  • Meet and exceed sales quota on monthly basis by selling wireless services and features to customers • Position wireless home and wireless solutions to customers in the form of cellular phones, tablets, mobile wireless, routers and accessories • Assisted customers with billing and expense management, customer education on wireless service and equipment, issue resolution, and technical troubleshooting such as Blackberry, Androids, Apple, Tablets • Demonstrated proficiency and in-depth technical knowledge of all products offered Show less



We Energies

• Utilities
• 700 & Above Employee

• Call Center Specialist

  • Feb 2012 - Dec 2012

  • Deliver world class customer service and build customer satisfaction and loyalty • Provide effective and timely resolution of a range of customer inquires • Handled a high influx of inbound calls within a dynamic call center • Inbound call center 100 to 250 calls depending on the month • Seasonal Job • Deliver world class customer service and build customer satisfaction and loyalty • Provide effective and timely resolution of a range of customer inquires • Handled a high influx of inbound calls within a dynamic call center • Inbound call center 100 to 250 calls depending on the month • Seasonal Job



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Sales Representative

  • Aug 2010 - Feb 2012

  • Adept in conveying the benefits of products/services and generating customers interest • Use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales • Provided technical solutions and troubleshooting steps to customer over the phone to resolve their device issues • Adept in conveying the benefits of products/services and generating customers interest • Use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales • Provided technical solutions and troubleshooting steps to customer over the phone to resolve their device issues



Global Lifecycle EMEA

• IT Services and IT Consulting
• 1 - 100 Employee

• Lead Technical Specialist

  • Feb 2006 - Jul 2010

  • Responsible for store operation activities (staff scheduling/interviewing, coverage and training and development). • Assisted with informing customers and business with new technology that will benefit their needs. Responsible for answering questions and concerns with customers and businesses by telephone contact, which was about 15 to 20 calls per day • Responsible for timely and accurate completion of shop paperwork and company reports. • Provides customer service and problem resolution, including customer education and demonstration of cell phones and equipment. • Responsible for asset, and service warranty and loan program management • Examine mobile phones and smartphones unit sent for repair and observe operation until diagnostic is made • Provided solutions and recovery techniques including, but not limited to, command line interface directives for USB and wireless devices for Windows7, Vista, and Mac operating systems • Maintain and achieved sales quota when opportunities were presented Show less



YMCA of the USA (National Resource Office)

• United States
• Non-profit Organizations
• 700 & Above Employee

• Program Developer

  • Jan 2008 - May 2008

  • Responsible for after school programs and developing new ideas • Initiating and setting goals for programs according the strategic objectives of the organization. • Planning the programs from start to completion involving deadlines, milestone, and processes. • Responsible for after school programs and developing new ideas • Initiating and setting goals for programs according the strategic objectives of the organization. • Planning the programs from start to completion involving deadlines, milestone, and processes.