Experience

DiBrina Group, a division of Gallagher Benefit Services (Canada) Group Inc.

• Reporting Analyst

  • Aug 2018 - Present



OpenText

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Supervisor, Shared Services - License

  • Aug 2015 - Sep 2017

  Reporting to the Senior Manager of Shared Services for Canada’s largest software company, I directed a team of 12 Sales Support Administrators supervising the processing of new license, first year maintenance contracts, subscription and hosting orders through the opportunity to invoice cycle representing approximately 500 million in revenue annually and growing. Strive to balance workloads to ensure timely processing of Salesforce Opportunities and complete booking of all available revenue in the appropriate fiscal period. Assist with development of team processes and procedures which leverage system functionality to improve productivity and onboard frequent acquisitions while safeguarding revenue assurance and SOX compliance.• Develop and maintain KPI metrics reporting to assist in guiding critical business decisions.• Provide Senior Management with detailed reporting.• Created the process design for Cloud Subscriptions billings employing the MS Dynamics GP contracts module to properly recognize revenue and allow for reporting of minimum contract value and forecasting future revenue.• Utilize Salesforce reports to ensure all available opportunities receive strong finance support.• Liaison with sales account executives to troubleshoot customer concerns to enable customer success.• Finance Lead for the Renewals Contracts Optimization Project which entails gathering business requirements for all affected finance teams and monitoring the results of ongoing development and enhancement releases.• Perform performance reviews and mentor direct reports towards career development goals.• Deal contract review to ensure revenue recognition and corporate liability standards. (unlimited deal value)• Work with cross-functional teams (Variable Compensation, Payroll, Accounts Payable, Controllership, etc.…) to ensure Shared Services processes align with various department requirements.• Primary point of contact for Internal and External Audit.• Onboarding new hires.

• Renewals Support Administrator Specialist

  • Jul 2012 - Aug 2015

  Reported to Global Renewals Supervisor, have managed and lead special projects to improve efficiencies as well as identifying root causes while monitoring key drivers to ensure process effectiveness. In addition, support a team of three Renewals Support Administrators in the contracts module/sales order processing to achieve departmental productivity goals.• Provide Supervisor/Manager with key monthly analysis reports to help identified performance trends/ defect root causes.• Assumed role of Business Analyst for Renewals Contracts Support team on multiple projects.• Provided and created change requests, business requirements, project charters and UAT test plans on behalf of SR&SS Teams. Following through with UAT testing to ensure that all business requirements are being fulfilled.• Communicate process and systems changes to affected business units for projects/change requests where appropriate. • Reviewed/created Sales, Renewals & Service Support SOP documents to ensure that the policies and procedures were in accordance, current and appropriate for all audiences.• Maintain an active involvement in training as part of change management during transitions to new systems (Assure/Salesforce/MS Dynamics Contracts Module).

• Senior Renewals Support Administrator

  • Jul 2011 - Jun 2012

  Review, post and invoice maintenance renewals revenue, AR orders and contracts ensuring accuracy and adherence to company policies and procedures.MS Dynamics GP super user.Assist with special projects and other assignments as required.

• Global A/R Billings Analyst

  • Feb 2009 - Jun 2011

  Verification of cheques, lockboxes, and spreadsheets to confirm currency, banking, country, database details. Preparation of local bank deposit slips and posting of cash receipts for multiple currencies, bank accounts and databases (SAP & MS Dynamics GP). Review and post invoices for License, Maintenance Renewals Contracts and Global Services.



Grant Transport

• Canada

• Billing Clerk

  • Sep 2007 - Feb 2009

  Track fleet deliveries and invoice customers accordingly. Assist dispatch as required. Track fleet deliveries and invoice customers accordingly. Assist dispatch as required.



Olav Haavaldsrud Timer Co. Ltd.

• Administrative Assistant

  • Sep 1993 - Aug 2007

  Inventory control and reporting, database design, website management, sales entry and reporting, contractor payment and reporting. Inventory control and reporting, database design, website management, sales entry and reporting, contractor payment and reporting.



Claude Gaudreau Enterprises Ltd.

• Assistant Manager/Truck Driver

  • May 1987 - Sep 1993

  Manage inventory and customer deliveries, direct sales and customer relations, payroll, sales tax reporting, monthly sale reconciliations. Manage inventory and customer deliveries, direct sales and customer relations, payroll, sales tax reporting, monthly sale reconciliations.