Andre Fourie

Out of hours Support Engineer at Content+Cloud
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, ZA
Skills

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Bio

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Credentials

  • Office 365: Provision Office 365
    LinkedIn
    May, 2019
    - Nov, 2024
  • ITIL Foundation
    Torque-IT
    Oct, 2017
    - Nov, 2024
  • MCSE Windows Server 2003
    Intec
    Dec, 2008
    - Nov, 2024

Experience

  • Content+Cloud
    • United Kingdom
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Out of hours Support Engineer
      • Oct 2020 - Present

  • Self-employed
    • Content Creator
      • Jan 2020 - Present

      https://www.youtube.com/channel/UCjh13kPYyUfl28BFaKVXfgw?view_as=subscriber https://www.twitch.tv/johnnyjayappleseed https://www.youtube.com/channel/UCjh13kPYyUfl28BFaKVXfgw?view_as=subscriber https://www.twitch.tv/johnnyjayappleseed

  • ITLAB
    • South Korea
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Engineer
      • Mar 2016 - Oct 2020

  • Baseline IT
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Front line Support manager
      • Apr 2010 - Nov 2015

      Manage the day to day operations of the Frontline Support Team. Recruitment and training of Support staff. Data collection and reporting on Client satisfaction and Support Team performance. Management of Cape Town office infrastructure. Development and updating of new Support policies and methodologies. Customer query escalation. Staff and Customer conflict resolution. Disaster recovery management. Manage the day to day operations of the Frontline Support Team. Recruitment and training of Support staff. Data collection and reporting on Client satisfaction and Support Team performance. Management of Cape Town office infrastructure. Development and updating of new Support policies and methodologies. Customer query escalation. Staff and Customer conflict resolution. Disaster recovery management.

Education

  • Bellville Technical Highschool
    Matric, Technical matric including N3 equvilent in Elcetronics and Light Current
    1994 - 1998

Community

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