Experience

Hotel Spero

• United States
• Hospitality
• 1 - 100 Employee

• Director of Rooms

  • Nov 2022 - Present



Staff Pro Workforce Solutions

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Hotel General Manager



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Task Force General Manager

  • Jul 2022 - Oct 2022

  Managing communication with brand vendors and contractors to ensure that they are aware of current status of the projectEnsuring that all safety procedures are followed on site to prevent injuries on the job site by hired employees and contractorsConduct inspections of work done by contractors by walking rooms and property to ensure that it meets code requirementsManaging the budget for the project, including tracking materials costs and labor hours usedIdentifying potential issues before they occur, such as delays or cost overruns, and acting to prevent them from occurringWorking with architects and engineers to ensure that construction plans meet building codes and zoning regulationsCoordinating with sub-contractors and suppliers to schedule deliveries of materials and equipment when neededOverseeing the construction process to ensure that all tasks are completed on scheduleConducted interviews, and hired staff for hotel opening.Conducted brand training and implementing team building skills with staffDelegated tasks to staff for pre opening and hotel cleanlinessMade sure all 105 guest rooms were guest ready with all brand standard items



Holiday Inn Express

• United States
• Hospitality
• 700 & Above Employee

• Task Force General Manager

  • Apr 2021 - Jul 2022

  making sure all guests receive a high quality of serviceplanning marketing campaignsplanning budgets, setting sales targets and managing accountsanalyzing sales figures and producing reportsrecruiting, training and supervising staffMaximizes room revenues by anticipating and planning for the market also develops and monitors strategic marketing prospects with my sales coordinator, also develops, implements and monitor annual business revenue and marketing plansI Develop and maintain a rapport with key community contacts to ensure a visible presence in the local community.Maintain a proactive HR function to ensure associate motivation, training and development, wage/benefit compliance with policies and procedures and labor cost.meeting and greeting guestsdealing with guest complaints and other guest related problems/issues.organizing building maintenancemaking sure that the hotel meets health, safety and security regulations and licensing laws.Oversee following departments;housekeepingbreakfastfront officeconferences and banqueting and meeting space.Opera PMS



Hyatt Regency

• United States
• Hospitality
• 700 & Above Employee

• Task Force General Manager

  • Oct 2018 - Apr 2021

  Support the General Manager with the effective management of the hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.Assist in the management of the property budget, forecast, capital expenditures and monthly reporting.Ensure that guest service standards are met and maintained.Review Guest Service Scores, guest comments, Trip Advisor reviews and other customer service avenues every day and partner with Department Heads to respond immediately as appropriate.Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.Develop, implement and monitor schedules and payrollKnowledge of Food & Beverage Operations as I am the Interim F&B Director,Oversees the administrative processes associated with the event phase of a function and the associated transitions between all event phases as they relate to the service delivery team.Manage all food and beverage and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer serviceDesign exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concernsLead food and beverage team by attracting, recruiting, training and appraising talented personnelEstablish targets, KPI’s, schedules, policies and proceduresConduct and/or attend operational meetings to maintain favorable working relationships between employees and promote maximum morale, productivity and efficiency.Opera and Colleague Advantage CertifiedADR and Occupancy = Rev Par



Home2 Suites by Hilton

• United States
• Hospitality
• 700 & Above Employee

• Task Force Director of Operations

  • Mar 2017 - Oct 2017

  Support the Area General Manager with the effective management of the hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.Assist in the management of the property budget, forecast, capital expenditures and monthly reporting.Ensure that guest service standards are met and maintained.Review Guest Service Scores, guest comments, Trip Advisor reviews and other customer service avenues every day and partner with Department Heads to respond immediately as appropriate.Participate in the hiring, training, scheduling, reviewing and disciplining of all staff with the support of their operations management team.Develop, implement and monitor schedules and payrollConduct and/or attend operational meetings to maintain favorable working relationships between employees and promote maximum morale, productivity and efficiency.OnQ certified as well as Hilton GM trainingADR and Occupancy = Rev Par



Hampton Inn by Hilton

• Hospitality
• 700 & Above Employee

• Director of Housekeeping

  • Feb 2015 - Mar 2017

  Supervise housekeeping and laundry staff: recommend hiring, recommend terminations, performing disciplinary action, performance evaluations, training and development.Schedule staff according to labor standards and forecasted occupancy.Assigning daily boards to housekeeping team membersManages contract labor relationship and needs, training for contract labor positionsAssist General Manager in development of the department's annual budget. Monitor performance against plan.Enforce company and departmental policies and procedures.Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Checks VR rooms to make sure they are vacant, clean and ready.Checks all clean rooms & then immediately updates them in the computerCoordinates with the front desk to see that all guests have either checked-out of their roomEnforce standard procedures for the acceptance, security, and return on guest lost and found items.Ensures that all housekeepers have turned off all electricity (heat & air on fan or cool setting -5), stripped all beds in checked-out rooms, and dropped all linens to laundry before any cleaning is doneEvaluate housekeeping carts to see if all bottles are correctly labeled & that the cart is neat and cleanMaintain productivity and labor cost goals.Establish and maintain cost control systems for staffing linen inventories and cleaning supplies. -Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels.Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced.Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvementsMaintained and organized a $6 million dollar renovation, working with contractors and assuring all rooms were put back on the market and up to brand standard compliance in a timely manner.



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Assistant Director of Housekeeping

  • Apr 2013 - Jan 2015

  Reorganize employee scheduling procedure by introducing a system that works with available time sheet data and assigns work hours dynamicallyAttain Best Employee award following exceptional cleaning and maintenance work practicesOversee performance of housekeeping staffEnsure maintenance and cleanliness of the hotel on a continuous basisLead and direct housekeeping operationsEnsure appropriate and safe use of chemicals and cleaning suppliesInterview, hire and train housekeeping staffCommended highly by a guests on the services imparted to them during their staysOrdered housekeeping supplies and equipmentEnsured maintenance of housekeeping equipment at all timesInspected guest rooms, lobbies and other guest areas to ensure cleanliness