Experience

SEW Eurodrive New Zealand

• New Zealand
• Automation Machinery Manufacturing
• 1 - 100 Employee

• ICT

  • Jan 2019 - Present

  • To provide 24hr support for the SEW New Zealand IT network. • To assist with on-line support requests. • To assist with Website changes. • Desktop support Windows7/10 • Local Server support (Server 2008,2010) • Proxy server (Internet) support and maintenance • SAP/ CRM user administration. • Daily, weekly, monthly and yearly backups for all branches • Printer support • Active directory. Creating new users, email and shared drives • Implementation of all securities on the file server and shared drives • Installing new laptops /desktops with SEW Driveclient 2 or 3 • Loading of all SAP R3 and CRM calls with SEW Australia IT and assisting with resolving those calls when needed • Supporting Phone system. Creating new users, basic support and fault finding. Logging calls with 3de party vendor for higher level and programming support • Installing and registering Workbench for internal users and assisting external users, with activations • VPN support • LAN/WAN support • Smartcard support. Blocking, unblocking .Changing and renewing of certificates. • Basic assistance in Microsoft office products • Checking daily report from McAfee anti-Virus report • Supporting customers registering on the online support website • Workbench registrations and activation for customers • Support all SEW Eurodrive specific software • Liaise with SEW Australia IT department • Implementing and maintaining the Disaster Management Plan • Production process and capacity planning systems • Staff training of SAP-CRM processes on a continuous basis. Show less



SEW-EURODRIVE Pty Ltd

• Australia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• IT Manager

  • Mar 2009 - Dec 2018

  • Monthly reporting to Managing Director on all IT matters • Yearly presentation(at Management Conference) on all IT matters and IT strategy • Operational management of IT in South Africa • Managing IT staff • Manage the helpdesk environment • Contract management for 3rd party vendors • Ensuring 3rd party vendors adhere to the Underpinning contracts • Development and implementation of IT specific processes at • branch level and managing the process of Outsourcing IT to local vendors • Design, update and implementation of IT strategy • Project Management • Change Management within IT, including process and other requests • Budgeting for the IT department • Future development planning • Responsible for IT purchases (IT Equipment) • Develop and implementation and maintaining of Disaster Recovery Plan • Plan and implementation of the Backup procedures • Change Management within IT, including process and other requests • Reporting to IT Germany on all IT related matters • SAP technical key user • Responsible for managing IT at branch level nationally (Cape Town, Durban, PE, Nelspruit) Show less



SGS

• Algeria
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Manager Africa

  • Mar 2008 - Feb 2009

  • Part of EXCO, reporting directly to the Managing Director South Africa • Monthly and weekly reporting to Managing Director on all IT matters • Operational management of IT in South Africa and Sothern African countries • Managing IT staff • Managing Service Desk (Supporting 400 staff) • Design, update and implementation of IT strategy • Project Management • Change Management within IT, including process and other requests • Budgeting for the IT department • Future development planning • Responsible for IT purchases (IT Equipment) • Managing and negotiating off all IT related contracts with vendors • Responsible for managing IT at branch level nationally (3x Cape Town, 3x Durban, Baberton, Sabi, Witbank, Richards Bay, PE, Walvisbay, • Rustenburg and Secunda) • Responsible for all IT related maintenance plans, renewals and • Negotiations • Development and implementation of IT specific processes to follow at • Branch level regarding Outsourcing IT to local vendors Show less

• IT Manager

  • Mar 2003 - Feb 2008

  • Managing of IT matters countrywide for the organisation • Supporting Windows 2000 and 2003 platform servers and XP desktops • Supporting TCP/IP, SQL Server, SAP R3 User maintenance, all SEW applications • Management of IT Budget • Buying of all hardware and office equipment • Managing the Windows Exchange 2000/3, Windows ISA 2000/3, Outlook 2000/3 environments • Supporting UNIX based Comet top database server • Managing the backup and recovery process for the organisation particularly using the Backup Exec tool • Responsible for the WAN and LAN network to our branches and to our head office in Germany via VPN network • Supporting Dell Desktops, Laptops and servers, managing and upgrading current network layout and continuously improving network design considering network growth • Responsible for the PABX Nortel Meridian system • Contract management for 3rd party vendors • Manage the helpdesk environments in CT and JHB • Ensuring 3rd party vendors adhere to the Underpinning contracts • Facilities management Show less



IFusion Holdings

• IT Services and IT Consulting

• Senior Support Engineer

  • Jan 1999 - Feb 2003

  • Responsible for maintaining and supporting user using the LAN network • Currently supporting 150 users at Standard Bank head office • Supporting NT servers and NT Workstations. Windows OS – 95, 98 and 2000 • MDAC & IIS experience • Ethernet and OBDC-32 bit • Installing and supporting various type of Software like NT Workstation and NT Server, SQL Station, SQL • Server, Oracle7and 8, Project 98.Frontpage, MS Access • 3270 Mainframe IBM Emulator, Cognos, Business Object 4 and 5,Outlook, Office 97 and 2000,Toad,Windows 2000,Server 2000 • Internet Explorer 4, 5 and 6 • Responsible for daily backups on DLT tape drive with Backup Exec and restoring lost files and corrupt files from backup tapes • Assisting with call logging and running the helpdesk • Supporting and installation of network printers • Installing and supporting of IS Server • Installing and maintaining the Business Objects Broadcast Agent Server for National use • Creating Web pages with FrontPage 98 & 2000 • Installing and configuration of Cognos products Show less