Employee Development and Training Manager

• May 2023 - Present

Service Manager

• Jun 2020 - May 2023

Sales Performance Manager

• Jun 2013 - Jun 2020

Responsible for identifying sales opportunities and revenue growth strategies at our retail counters. I partner with local and area leadership to deliver strategies focused on revenue growth in support of business objectives in their assigned locations Sales/Customer Service. I also act as an internal expert and partner with Operational Leadership to help assess, measure and enhance the performance of revenue generation activities connected with counter sales effectiveness and customer service behaviours for the customer's positive rental experience. Show less

Airport Manager

• Sep 2007 - Jun 2013

Manage all activities and personnel at an airport related to servicing of customers at the rental counter in arranging for the rental of vehicles, the selling of incremental products to customers, and the cleaning and preparation of returned vehicles for the next rental. I also managed plans and implemented staffing schedules based on business demands and transaction levels. I ensured that customer complaints were handled and resolved in a timely, effective manner and provided statistical information relating to transaction and revenue projections. I would assist management in the preparation of the annual budget, monitor the price of gasoline charges currently being paid, and implement HR department policies. Show less

Agency Manager/Local Market Unit Manager

• 2005 - 2007

I was responsible to manage and improve the operational and revenue performance of the 14 Budget Ottawa Local Market Car and Truck locations. I was also responsible for increasing ancillary sales throughout assigned territory and supporting and developing operators and dealers with daily activities to effectively serve customers and maintain location profitability. Manage and develop business relationships and promotion of brands within communities throughout the territory. I was responsible to manage and improve the operational and revenue performance of the 14 Budget Ottawa Local Market Car and Truck locations. I was also responsible for increasing ancillary sales throughout assigned territory and supporting and developing operators and dealers with daily activities to effectively serve customers and maintain location profitability. Manage and develop business relationships and promotion of brands within communities throughout the territory.

Agency Operator

• 1995 - 2004

As a small business owner I was responsible for: •Growth and success of an Avis Budget Group location •Staffing my location •Marketing my operation •Promoting world renowned Avis Budget Group "We Try Harder" values •Maintaining a business plan aimed at developing rent-a-car business in Timmins, On and Ottawa, On. As a small business owner I was responsible for: •Growth and success of an Avis Budget Group location •Staffing my location •Marketing my operation •Promoting world renowned Avis Budget Group "We Try Harder" values •Maintaining a business plan aimed at developing rent-a-car business in Timmins, On and Ottawa, On.