Experience

Rasmussen University

• United States
• Education Administration Programs
• 700 & Above Employee

• Admissions Manager

  • May 2020 - Present

  - Works with other recruiters, operations management, or workforce planning teams to understand short and long-term talent objectives and hiring forecasts for area of responsibility- Responsible for recruitment within both the Temp Professionals Practice.- Currently heading a team rollout Salesforce for admission usage for recruiting,- Worked with a diverse group of students, including students that attended a Historically Black College & University (HBCU)- Identifies screening criteria and screens pre-qualified candidates, presenting a shortlist to hiring manager for review- Coordinated with Josef & Silny International Education Consultants to evaluate international student transcripts,- Develops hiring and sourcing approaches in consultation with client- Serve as a point of contact for international students,- Coordinates with admission leadership including Director of admission to create plans of action for the admission team bi-weekly,- Aggressively recruited well-qualified applicants from a variety of sources, including job boards, social media, and different network events.- Trains new admissions advisors with best practices for recruiting, - Trains new admissions advisors’ processes and procedures on how to conduct weekly information sessions, - Delegates weekly audit reports to the team, providing feedback and a plan of action for the week ahead,- Collaborated regularly with Director for evaluations of individual sales and reevaluated associates targets and goals,- Monitors SLAs, client dependencies, key operational metrics, and process and data compliance regularly, escalating or resolving issues where appropriate- Managed all phase of recruitment, including defining hiring management needs and posting positions.- Engaged in Green belt project to streamline an online Application for the University,- Admissions Employee of the Quarter Winter 2019

• Senior Admissions Advisor

  • Mar 2019 - May 2020

  - Integral contributor to the overall start and enrollment growth at the Tampa/Brandon campus; growing the nursing school from number 21 in the system to number 2 based on enrollments.- Presented on Diversity, Equity and Inclusion during the Colleges Higher Learning Commission Re-accreditation visit in April 2020- Ranked #1 on team with outbound communication to ensure sustainable achievement of KPI’s.- Strategized enrollment growth and analyzed trends alongside the Dean of Nursing, Director of awareness and total inquiries,- Uses recruitment systems appropriately and with a focus on data integrity- Created relationships and foster growth opportunities by engaging local high schools, businesses and other members of the community.- Managed nursing programs from planning and development to successful completion.- Planned, organized and executed admissions events including campus open houses, educational fairs, territory recruiting events, and Nursing Information Sessions.- Implemented a new marketing initiative and electronic communications methods to improve brand awareness and optimize various advertising mediums.- Directly managed 4 Program Managers to exceed admissions goals, while creating a healthy work environment.- Counseled prospective applicants on the admissions process and opportunities at the college.

• Admissions Advisor

  • Mar 2017 - Mar 2019

  - Promoted from Admissions Advisor to senior Admissions Advisor in March of 2019.- I exceeded my enrollment goal each quarter in 2019.- Assisted in onboarding new hires to ensure success and growth and called upon from other campuses to assist in sharing best practices for success.- Coached Program Managers from different campuses to achieve and exceed their metrics.Adjunct Instructor - Lectured COM 1388 Communicating in Your Profession- Taught communication theory and skills for developing professional documents and oral presentations for audiences in diverse workplace communities and disciplines,- Helped equip students to communicate effectively, this course emphasizes thinking and writing within global contexts, in collaborative situations, and in various electronic environments.



Hillsborough Community College

• United States
• Higher Education
• 700 & Above Employee

• Instructor - Student life skills - College sucess

  • May 2016 - Mar 2017

  - Develop study and time management and critical thinking skills, test-taking strategies, stress management skills and more - Assist students to r each their academic and life goals through Individualized Learning Plans and Career Exploration opportunities - Access college resources to enhance success through caring faculty and mentors - Develop study and time management and critical thinking skills, test-taking strategies, stress management skills and more - Assist students to r each their academic and life goals through Individualized Learning Plans and Career Exploration opportunities - Access college resources to enhance success through caring faculty and mentors



PwC

• Professional Services
• 700 & Above Employee

• Audit Specialist

  • May 2016 - Feb 2017

  - Through formal training and on the job coaching, selected individuals will develop an in-depth knowledge and be able to apply Audit Standards and Audit Procedures, - Process workflow related to work request from initiation through completion, management of workflow within the management tool, and ability to identify the optimal and required manner in which to document results of work performed; - Financial statement review procedures in relation to the requirements of supporting documentation and financial statement documents in accordance with auditing standards; - Tests of details and controls for fixed asset, inventory, other asset additions, interest income/ expense and dividends including understanding policies, auditing procedures, evaluation of qualitative items; - Document preparation, including gathering information and populating documents based on audit policy and standard templates; - Preparation and management of the External Confirmation process in accordance to PwC guidelines, including database set up, sending and receiving, follow up with third parties, and reporting back to engagement teams



Direct Auto Insurance

• United States
• Insurance
• 500 - 600 Employee

• Property Damage Claims Adjuster

  • Aug 2013 - Apr 2016

  - Managed upwards to 100 different claims with multiple customers at a time. - Developed schedules and achievement milestones to successfully close claims for multiple customers in a timely fashion. - Experience in personal lines material damage claim settlements demonstrating expert knowledge in Guidewire ClaimCenter - Electronically files claim documentation and police report information using Guidewire ClaimCenter system. - Set up conference calls with customers, vendors, and multiple parties to assist with services and resolve disputes. - Hands on experience of Guidewire Claim Center (7.x), Billing Center (8.x) and Policy Center (8.x) products using Java and Gosu - Protect insured parties from excess judgments; keep the insured informed of claim status. - Investigate, evaluate, reserve, negotiate and settle assigned injury claims in accordance with company policies, procedures and regulations with minimal supervision. - Assists team leader in organizing weekly status meeting. Sent reminders to team members regarding meeting start time. Conducted Roberts’s Rules of Order during meeting. - Guidewire Messaging worked on Message Transport/Request/Reply plugins. - Provided team building and conflict resolution strategies to team regarding daily productivity, by offering team outings, organizing monthly incentive programs for high performers - Mentor new hires to develop their knowledge of company methods and procedures - Reengineered and streamline daily workflow, which shortened recorded statements, shaving off 5 minutes of productivity per claim.



USAA

• United States
• Financial Services
• 700 & Above Employee

• Auto Adjuster III (ACA)

  • Feb 2013 - Jun 2013

  - Settled property damage claims with excess coverage exposure, within policy limits - Settled property damage excess claims within pro-rata limits - Point of contact between policyholder, attorneys, medical providers, and other clients - Organized grass-roots recreational activities with collages after hours and on weekends - Organized companywide city league soccer team, that competed in Tampa Bay Club Sports tournament - Settled property damage claims with excess coverage exposure, within policy limits - Settled property damage excess claims within pro-rata limits - Point of contact between policyholder, attorneys, medical providers, and other clients - Organized grass-roots recreational activities with collages after hours and on weekends - Organized companywide city league soccer team, that competed in Tampa Bay Club Sports tournament



Mercury Insurance

• United States
• Insurance
• 700 & Above Employee

• PIP Adjuster

  • Nov 2011 - Jun 2012

  PIP (Personal Injury Protection) Adjuster Participant on the Claims Investigation Team (CIT) working specifically with all PIP claims Provide investigation findings to management during weekly meetings to facilitate claims decisions Coordinate workflow with IME (Independent Medical Examinations) vendors and resolve all billing discrepancies Negotiate reductions on medical bills Develop a rapport with insured’s to ensure an excellent customer service experience Investigate claims to ensure coverage for insured’s



GEICO

• United States
• Insurance
• 700 & Above Employee

• Medical/Liability Adjuster

  • Oct 2008 - Dec 2010

  - Handled multiple medical claims involving Florida PIP (Personal Injury Protection), and coordinated with hospitals and insurance companies to handle claims. - Enters new loss report information, claim documentation and loss details for all Property and Casualty lines of business in Guidewire ClaimCenter. - Collaborated with the business team in the creation and completion of project charters and project scope for Guidewire Policy Center and Claim Center - Involved in documenting customization requirements, business rules and data migration requirements for the Implementation of Guidewire Policy Center - Negotiated comparative negligence in claims involving disputed liability - Vice President of the Diversity committee - Formulated and facilitate diversity policy, to include a company-wide diversity plan and the review of existing policies and practices, to promote public education, collaboration and special events - Gathered requirements for the Guidewire Workers Compensation, Personal Auto and Commercial property in Claims Center. - Reviewed and reported progress on the achievement of strategic plan objectives related to diversity; to serve as an advisory resource for the company on diversity issues; and to support changes in the curriculum related to issues of diversity. - Testing the following in Billing Center: Payments entry screens. Worked on Guidewire's in Policy Center and Billing Center Screens for Personal lines business Defined the page layouts, reports templates and dashboard layouts for reservation monitoring and for gathering usage statistics. - Organized presentations, seminars and productions that cultivated fellow employees on different cultures in the workplace



2008 US Presidential Campaign

• Daytona Beach, Florida Area

• Assistant Deputy Regional Field Director

  • Aug 2008 - Oct 2008

  - Managed and trained paid and volunteer field officers in nine office locations (Volusia and Seminole county) critical to Florida’s market for the presidential campaign. - Developed staffing plans and trained volunteers for the “GET OUT the VOTE” fulfilling socio-economic goals and objectives of the initiative. - Recruited and implemented an aggressive volunteer program to reach voter contact goals. - Provided daily report to Field Director, including volunteer recruitment and voter contacts. - Maintained database of key community contacts, prepared precinct walk kits, including scripts, maps, literature and voter lists. - Used "Voter Action Network" (VAN), to assist the statewide Field Director in targeting voters by precinct.



Ameritel Corporation

• Retail Office Equipment
• 1 - 100 Employee

• Sales/Store Manager

  • Aug 2006 - Jan 2008

  Interviewed, hired, and trained all retail employees on different computer systems Performed weekly employee evaluations to ensure all quotas are met or exceeded Enforced all policies and procedures set forth by management including but not limited to open and close procedures, inventory management, and cash management procedures Reconciled daily paperwork to ensure store is in compliance with corporate policies Satisfied store coverage requirements by preparing schedule based on business traffic needs and budget Implemented new store programs and contests for sales initiatives Negotiated over 500 contracts in two year span Assisted with customer support