Group Marketing and Sales Manager

• Apr 2013 - Present

Overall Management of the group marketing and sales activities on a daily basis ensuring optimum performance and continual improvement of occupancy, add and revenue. Employee Management. Management of Marketing and Sales team including Sales Executives, Unit Reservationists, Central Reservations Consultants Overall Management of the group marketing and sales activities on a daily basis ensuring optimum performance and continual improvement of occupancy, add and revenue. Employee Management. Management of Marketing and Sales team including Sales Executives, Unit Reservationists, Central Reservations Consultants

General Manager

• May 2013 - Jan 2014

Hotel Management Hotel Management

Head of Public Relations and Events

• Jul 2012 - Mar 2013

Public Relations Media Liaison Event Management Writing and distribution of Media Releases Advertising (Print, Electronic and Radio) Social Media Public Relations Media Liaison Event Management Writing and distribution of Media Releases Advertising (Print, Electronic and Radio) Social Media

General Manager

• Mar 2010 - Jul 2012

Internal key liaisons: - Chief Financial Officer - C.E.O. - Department Heads External key liaisons: - Local & public authorities - Main accounts and Guests Key accountability Responsible for achieving optimal guest satisfaction and a good working environment to attain all set objectives. Managing the hotel in accordance with the Standard Operating Procedures and Policies as set out by the company. Implementation of optimal and attractive products and services required to address the hotel’s target groups, based on pre-agreed marketing plans and budgets. Ensuring the correct production and distribution of information and promotion materials as agreed to. Guard the efficiency/productivity and the company results: Draw up plans and budget concepts (revenues, costs, etc.); Safeguard the realization, tracing and adjustment of deviations; Developing improvement actions, carry out costs savings; Guard/ controlling of cost price Delivering of data and proposals for the budgets and investments. Safeguard quality of operations (internal & external audits) Manage the various Department Heads Coordinate planning of Department Heads and Assistant Managers with regard to time-tables, work schedules, employment of employees within the different services; solving of bottle necks; Coordination of the execution of activities via instructions to the Heads of Departments/ Assistant Managers, supervision of the execution; Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff. Be accountable for responsibilities of department heads in their absence. Implementation of SOPs optimally in the hotel and act as a flag ship establishment for the brand. Prepare a monthly financial reporting. Ensure an adequate administration, for the outgoing and incoming invoices, for the payment of invoices and for drawing up periodical management data. Justify deviations and differences.

Sales and Promotions Manager

• Mar 2007 - Mar 2010