Experience

AlignAlytics

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Salesforce Consultant

  • Apr 2017 - Present



Issey Sunshade Systems

• Manufacturing
• 1 - 100 Employee

• Salesforce Administrator

  • Aug 2014 - Apr 2017

  Implementation and maintenance of Salesforce Sales Cloud + Steelbrick CPQ solution: • Configured Salesforce objects, page layouts and fields, Steelbrick quoting module • Created custom quote/invoice/payment receipt templates in Steelbrick • Migrated customer and opportunity records from Sage CRM into Salesforce • Migrated product inventory from in-house production system into Salesforce • Set up automated workflow rules and visual workflow processes • Integrated Salesforce with Xero • Created step-by-step user manuals for most common procedures, tasks • Created accurate one-time and periodic reports for management and sales staff • Performed regular batch imports/updates of lead and product records, clean-up of lead/account/contact database • Performed regular backup of database



Self-employed

• Systems Administrator

  • Aug 2009 - Apr 2017

  • Installed Microsoft Windows servers and client computers for clients (mostly small businesses and educational organisations): Microsoft Windows Server 2008 / SBS 2008 / SBS 2011, Exchange Server 2007 / 2010, Windows XP/Vista/7/8 • Configured network devices, backup systems (Windows Backup, Symantec Backup Exec, Shadow Protect) and anti-malware solutions (Trend Micro, ESET, AVG) • Hardware and software support for servers, client computers, printers and scanners • Provided troubleshooting and user support • Customized CRM and quotation solutions (Salesforce with SteelBrick CPQ plugin, Sage CRM) and created CRM reports for management • Documented IT infrastructure and created guides for common user tasks



eLea-Systems Ltd.

• Systems Administrator

  • Sep 2006 - Jan 2009

  • Assembled and upgraded server hardware (IBM, HP, Dell, Fujitsu-Siemens), performed firmware updates • Configured network devices • Implemented and maintained Microsoft Windows Server infrastructure: Microsoft Windows 2003 / SBS 2003 Server, Exchange Server 2003 / 2007, Microsoft Dynamics CRM • Maintained virtual servers in VMware environment • Tested Remedy-based trouble ticket system (client application) • Configured backup systems • Installed and maintained client computers (Windows 98/2000/XP/Vista operating systems), printers, Microsoft Office suits, Lotus Notes clients, anti-malware applications • Provided hardware and software troubleshooting service • Provided user support and user training • Documented IT infrastructure: created manuals, maintained company knowledge base