Experience

Idea::Bank Romania

• Romania
• Banking
• 100 - 200 Employee

• Relationship Manager

  • Jan 2017 - Present

  My duties and responsibilities : Promote the offers of Idea Bank loans portfolio; Seeking out new business opportunities, providing clients with knowledgeable advice, guiding their choices, promptly resolving complaints, and ensuring client satisfaction; Assist clients throughout the sales process (filling applications, collecting additional documents, etc.); Verify loan documentation; Build long-term relationships with clients; I became accountable, with a strong wish to grow and develop myself, every month trying to achieve my target; Focused on continuous growth and development, meeting targets and adding value to my team. Accomplishments : I became the trusted advisor inside the bank for both my colleagues and customers. Branch manager replecement (key holder) Good periodic evaluations. Show less



Alpha Bank

• Greece
• Banking
• 700 & Above Employee

• Sales Coordinator

  • Feb 2014 - Jan 2017

  My duties and responsibilities : Observe and evaluate the level of work performed by agents; Delegating tasks to team members; Coordinate with other departments in the organization to ensure that sales and deliveries are handled effectively; Training with the sales team; Talent recruiter; I was responsible for obtaining attracting, hiring, and intrviewing posible employees. Communicates with other departments to resolve problems; Interprets and communicates work procedures and company policies; Resolves complaints and answers customer's questions regarding services and procedures; Sending the proper reports at the end of each day or each time it is requested by supervisor; Achieving the requested success rate , maintaining and improving high standards of work ; Good periodic evaluations. Show less



Clever Imobiliare Srl

• Bucharest, Romania

• Team Manager

  • Apr 2010 - Jan 2014

  Create an environment oriented on trust, open communication, creative thinking, and team effort. Provide the team with a vision of the project objectives. Motivate and inspire team members. Encourage creativity, risk-taking, and constant improvement. Coach and help develop team members. Recognize and celebrate team and team member accomplishments and exceptional performance . The main duty of a real estate consultant is to sell the property to buyers but following up with help and recommendations in renovation works. My responsibility is to understand the requirements of the clients by interacting with them. I will be also responsable to help the clients in legal works like preparation of ownership deeds and arrangement of loans. Schedule appointments with clients to show them the properties that meet their requirements. I will be responsable to evaluate and examine the contract papers to ensure the verification and accuracy as well. Strong knowledge about the local region and its real estate statistics. Show less



Telemobil

• Telecommunications
• 100 - 200 Employee

• External Telesales Coordinator

  • Jan 2009 - Mar 2010

  Telemobil SA was born in 1998, when RDT (Radio Design Technology) takes over Telefonica Romania. In May, Telemobil already launches the SUNTEL mobile communication service based on LEMS (Low Emission Mobile Station) technology.If 1998 meant the beginning of Telemobil, the year 2000 marked to beginning of Zapp. A whole new history begins with Telemobil's business changing over time from a simple mobile telephony operator to a mature company offering complex integrated services.My duties and responsibilities :Observe and evaluate the level of work performed by agents;Assign duties to agents;Training with the sales team;Resolves complaints and answers coustomer's questions regarding services and procedures;Sending the proper reports at the end of each day or each time it is requested by supervisor;Achieving the requested success rate , maintaining and improving higt standards of work ;Good periodic evaluations. Show less

• Telesales Officer

  • Jan 2008 - Jan 2010

  Identifies and registers in the database business potential customers;Contacts by phone the decision maker and identifies customer's communication needs;Qualifies the clients by finding out relevant information (name of decision maker, phone number, address);Sets up a meeting between the possible client and a Direct Sales Person;Sending the proper reports at the end of each day or each time it is requested by supervisorHelping or servicing internal/external customers, focusing our effort on discovering and meeting their needs and providing a high level of service.Communicating clearly in both written and verbal formatAchieving the requested success rate, maintaining and improving high standards of workShowing concern to quality.Respecting the work schedule.Working successfully with other teamsGood periodic evaluations Show less