Andra Miclaus

Junior Account Manager at davies tanner
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Contact Information
us****@****om
(386) 825-5501
Location
United Kingdom, GB
Languages
  • Romanian Native or bilingual proficiency
  • English Full professional proficiency
  • French Limited working proficiency
  • Spanish Limited working proficiency

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Bio

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Experience

    • United Kingdom
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • Junior Account Manager
      • Jul 2017 - Present

      Joined as Account Executive and currently working alongside and supporting fellow Account Managers and Directors across several B2B and consumer PR accounts. Clients include UK based and international, world-renowned organisations and suppliers in the meetings, incentives, conventions and exhibitions (MICE) industry:Consumer PR*Markerstudy Leisure (One Warwick Park Hotel Tunbridge Wells, Bewl Water and Salomons Estate)*The Belfry Hotel & ResortB2B PR*IBTM Events, global tradeshows organiser (Barcelona, Beijing, Singapore, Mexico City)*PCMA, global association for event organisers *IACC, global association for small and mid-size venues

    • United Kingdom
    • Public Relations and Communications Services
    • 1 - 100 Employee
    • PR Account Executive
      • Mar 2016 - Mar 2017

      Providing PR support across a number of different clients.Sector experience: charity, disability, maritime, geriatric care, constructionWriting press releases, scripts, editorial content, social media content, interview questionnaires and website copy.Building relationships with journalists.Pitching news stories to national, regional and trade press.Interviewing clients, spokespeople etc.Measuring and evaluating data, media and social media coverage and exposure.Managing multiple social media accounts maintaining separate corporate “voices”.Aware of and actively consider SEO principles when writing for online.Use of content management systems (Wordpress).Preparing regular client reports and attending client meetings.Event management, also attending and promoting client events to the media.Assisting with the production of Acceleris' publications, such as the in-house blog.Commissioning market and competitors research.Undertaking research for new business proposals and presenting at pitch meetings.Liaising with celebrities and sell ambassadorial and sponsorship packages.Undertaking admin tasks including meeting agendas, contact reports, performance reports, etc.Sectors: Maritime communications (commercial fishing and shipping)Health and disability communicationsCharity communicationsGeriatric careConstruction communications (pipes and drainage)

    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Compliance Officer
      • May 2015 - Feb 2016

      Accountable for the quality check of all sales calls, which had to be fully compliant with OFCOM regulations and Treating Customers Fairly regulations.Provide advice and support to the senior management and staff on all compliance issues.Assist with the review and implementation of new processes and providing cross-training to sales agents.Assist my manager with internal compliance weekly reviews for sales agents.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Advisor
      • Apr 2014 - Mar 2015

      Sought upon to elevate awareness of government's ‘Green’ initiatives and energy saving methods.Distribute any communication to relevant departments / personnel within service levels through set mediums including email, post and phone.Utilize any interaction with prospective customers to inform on additional products and services.Adhere to service levels set by the organisation in areas including productivity and quality compliance.Provide inspiration to peers through leading by example, and coaching on different products and services offered. As promoted to a senior role, I would provide ad-hoc support to peers when dealing with complex queries.Manage any service concerns raised by customers and liaise with required personnel to diminish risk.

    • Customer Service Representative
      • May 2012 - Oct 2013

      Process invoices/refunds for air, bus, car, hotel ferry fares for our global corporate business travel client.Pursue service and all activities within quality parameters.Produce effective and qualitative workload management.Conduct competitor analysis and stakeholder surveys.Accomplish any other essential tasks including identifying process inefficiencies and providing solutions for improvement.

Education

  • Babeș-Bolyai University
    Bachelor's degree in Communications and PR, Public Relations, Advertising, and Applied Communication
    2009 - 2012
  • Babes-Bolyai university faculty of European Studies and International Relations
    Bachelor's degree, Political Science and Government
    2007 - 2010

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