Experience

doTERRA CPTG Essential Oils Japan GK

• Japan
• Wellness and Fitness Services
• 1 - 100 Employee

• Application Support Lead & IT Business Analyst

  • Feb 2018 - Present

  • Provide L2 support for core Enterprise Application.• Execute BAU tasks for core Enterprise Applications• Manage assigned local projects and hold accountable to deliver them on time. with predefined quality, within approved cost• Support corporate projects to be delivered in local market as a liaison• Provide support for the testing of new and existing items under development or consideration• Monitors applications for any performance issues and communicates to stakeholders• Other responsibilities as assigned Show less

• Call Center Agent

  • Sep 2016 - Feb 2018

  • Answering approximately 80-90 inbound calls per day in a friendly and courteous manner • provided high standard customer service to maximize customer satisfaction• provide troubleshooting assistance to customers• Any other duties as assigned by the Call-Center Manager or Management• Awards - Employee of the month 03/2018



HOTEL TOYOKO INN

• Shinjuku-ku, Tokyo, Japan

• Front Desk Representative

  • Feb 2012 - Mar 2016

  • Answer all the customers' questions and address their complaints • Answer all incoming calls, redirect them when needed • Receive letters, packages and send them to appropriate destination • Prepare and manage outgoing mail • Monitor office supplies • Monitor and update records and files • Monitor and log office expenses and costs • Answer all the customers' questions and address their complaints • Answer all incoming calls, redirect them when needed • Receive letters, packages and send them to appropriate destination • Prepare and manage outgoing mail • Monitor office supplies • Monitor and update records and files • Monitor and log office expenses and costs