Experience

Elite IT Solutions, LLC

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Professional

  • Jan 2023 - Present

  IT Support: Administration of Windows Azure and Microsoft 365, setup of new devices, construction of network diagrams, support in the installation and operation of new technological solutions and joint work in the attention of tickets with Help Desk and RMM platforms. IT Support: Administration of Windows Azure and Microsoft 365, setup of new devices, construction of network diagrams, support in the installation and operation of new technological solutions and joint work in the attention of tickets with Help Desk and RMM platforms.



The Jehovah's Witnesses

• Colombia

• Application Support Analyst

  • Apr 2021 - Present

  I collaborate as a volunteer in the application support team of the Computing Department of Colombia. This team is responsable for the analysis and technical support of the technological platform crosswise, as well as all the applications used by the organization, including ERP (Enterprise Resource Planning), photocomposition programs and applications for managing the workflow of the translation process, all of them are In-House developments. I collaborate as a volunteer in the application support team of the Computing Department of Colombia. This team is responsable for the analysis and technical support of the technological platform crosswise, as well as all the applications used by the organization, including ERP (Enterprise Resource Planning), photocomposition programs and applications for managing the workflow of the translation process, all of them are In-House developments.



Genebsys SAS

• Colombia
• IT Services and IT Consulting
• 1 - 100 Employee

• Data Analyst | QA Manager

  • Jan 2017 - Aug 2022

  Director of the Quality Assurance and Innovation group. I focused on the development of all the initiatives around the Business Intelligence (BI) cycle for our main client: Compensar. I built the dashboards in Power BI and participated in the design, testing and optimization of the user experience (UX) of multiple WEB applications. Director of the Quality Assurance and Innovation group. I focused on the development of all the initiatives around the Business Intelligence (BI) cycle for our main client: Compensar. I built the dashboards in Power BI and participated in the design, testing and optimization of the user experience (UX) of multiple WEB applications.



Leo Burnett

• United States
• Advertising Services
• 700 & Above Employee

• Account Executive | Samsung and Davivienda Bank

  • Jul 2013 - Dec 2016

  Definition and implementation of digital strategies within the technological innovation plans for Samsung Colombia and Davivienda Bank. For the latter, I participated in the implementation, evolution and management of the NID (Nucleus of Digital Innovation). Definition and implementation of digital strategies within the technological innovation plans for Samsung Colombia and Davivienda Bank. For the latter, I participated in the implementation, evolution and management of the NID (Nucleus of Digital Innovation).



Indexcol

• Colombia
• Advertising Services
• 1 - 100 Employee

• Account Leader | Project manager

  • Jul 2012 - Jun 2013

  Design and implementation of digital strategies for brands such as Johnson & Johnson, Casa Editorial El Tiempo, Sanofi Laboratories, Posse Herrera y Ruiz Lawyers and Giros & Finanzas, among others. The project’s implementation involved being in charge of a multidisciplinary team of engineers, designers and content creators. Design and implementation of digital strategies for brands such as Johnson & Johnson, Casa Editorial El Tiempo, Sanofi Laboratories, Posse Herrera y Ruiz Lawyers and Giros & Finanzas, among others. The project’s implementation involved being in charge of a multidisciplinary team of engineers, designers and content creators.



Gaming Culture Colombia Ltda.

• Technology, Information and Internet
• 1 - 100 Employee

• • Jan 2011 - Jun 2012

  Strategic formulation, financial and budget management of the project. The project consisted of the development, maintenance and operation of web portals of ETB S.A.. I was in charge of a multidisciplinary team of 35 people including engineers, graphic designers, content creators and social media managers, among others.

• • Jan 2010 - Dec 2010

  Strategic formulation, financial management and project execution. The project consisted of the administration of the web portals and the e-learning platform of UNE-EPM COMMUNICATIONS. As Project manager, I was in charge of a multidisciplinary team of approximately 20 people, including engineers, graphic designers and content creators.

• • Jan 2009 - Dec 2009

  Creation of the master plan, generation of the electronic marketing strategy, coordination of the digital campaign development team. Definition, start-up and execution of the project in Colombia, Ecuador and Chile. The management of the project was done from Colombia, but it involved traveling to Latin America and China, where the main world event was held.

• • Jan 2008 - Dec 2008

  Instructor engineer in Intel microprocessor architecture. Creation, formulation and execution of the training program for Intel technology consultants in the northern cone (Colombia, Ecuador and Peru). My work was based in Colombia, but required constant traveling to Ecuador and Peru.