Experience

MoonPay

• Software Development
• 100 - 200 Employee

• • Apr 2023 - Present

• • Sep 2022 - Apr 2023

• • Aug 2021 - Sep 2022

  - Providing knowledgeable answers to questions about product, pricing, and availability- Working with internal departments and partners to satisfy the customer’s needs- Prioritising customers’ requests based on time-sensitive needs- Conducting customer due diligence checks: card verification, KYC, transactions verifications- Understanding and forwarding our customers’ feedback and feature requests



The Dolphin Company

• Mexico
• Travel Arrangements
• 1 - 100 Employee

• • Mar 2018 - Nov 2020

  -In charge of the daily functions of a CS agent.-Organization and indication to the CS team for the fulfillment of daily objectives and projects.-Planning of weekly schedules based on the operation for the team.-Realization of statistics and graphs of results obtained from satisfaction surveys & from the incidents data base. -Authorization of access and compensation, depending on each case.-Assistance and solution of doubts to team members or from different areas with customer contact.-Assistance in project development.-Realization of different presentations for the different departments & delivered to Management in case of presentation to stakeholders.-Training of new team members.-Interviews with candidates for the different vacancies of the team. Show less

• • Jul 2016 - Mar 2018

  -Direct, telephone, email assistance to clients and corporate partners from prior of booking to post-sale.-Work with Travel Agencies in case of lack of coupon or any failure during the client's Check In.-Solving complaints and incidents based on time-sensitive needs.-Verification of quality compliance in the different parks of the brand.-Preparation of internal and external daily reports.-Teamwork with different departments to improve the customer experience.-Coordination with Guest Service members to solve customer problems.-In case of accidents, physical assistance to the client during the medical review at the Hospital and explanation of the company's medical insurance when applicable. Show less



Avis México

• Mexico
• Travel Arrangements
• 100 - 200 Employee

• Sales Agent

  • Jan 2014 - Jun 2014

  -Direct & Phone attention to clients in hotels & Hotel Zone Locations (Secrets The Vine, Now Jade, Now Sapphire, Plaza La Isla). -Prospecting new clients. -Opening and explanation of rental contracts. -Troubleshooting for damage or lack of a range of models. --Sale of upgrades, medical and vehicle insurance. -Closing sales. -Direct & Phone attention to clients in hotels & Hotel Zone Locations (Secrets The Vine, Now Jade, Now Sapphire, Plaza La Isla). -Prospecting new clients. -Opening and explanation of rental contracts. -Troubleshooting for damage or lack of a range of models. --Sale of upgrades, medical and vehicle insurance. -Closing sales.



Colegio Alexandre

• Billing and Customer Service

  • Jul 2011 - Jul 2013

  -Billing of school supplies. -Attention to families that want to purchase through the webpage. -Billing of school supplies. -Attention to families that want to purchase through the webpage.