Experience

Altibox

• Norway
• Telecommunications
• 200 - 300 Employee

• Service Engineer

  • Sep 2015 - Present

  - 2nd and 3rd line support for customers who experience problems with Altibox's broadband, TV or VOIP services.- Test responsible for new troubleshooting tools.

• Summer Intern

  • Apr 2015 - Sep 2015

  2nd and 3rd line support for customers who experience problems with Altibox's broadband, TV or VOIP services.



Freelance

• Hong Kong

• Translator

  • Mar 2012 - Feb 2015

  Freelance translation work on project basis. Translation in language pairs: English<>Norwegian Chinese<>Norwegian Freelance translation work on project basis. Translation in language pairs: English<>Norwegian Chinese<>Norwegian



Dimension Data HK

• Helpdesk Shift Supervisor, VVIP Team Leader

  • Jun 2014 - Dec 2014

  - Manage and delegate day-to-day workload of help desk engineers. - Oversee that company procedures are being followed. - Assign tasks to meet SLAs.- Ensure that documentation and tools are available.- Assume the position of Help desk engineer to manage workload when necessary.- Manage VVIP users and VVIP support team and documentation.

• Help desk Engineer, VVIP Team Leader

  • May 2012 - Jun 2014

  First line support in customer call center. Register and follow up on issues reported by phone or email for company customers. Assist customers with advice and IT related services to help solve hardware, software and network related problems. Organize and facilitate communication and information between help desk, system server team, 3rd party vendors, on-site support and customers. Responsible for Mandarin speaking clients and English speaking clients in China, Taiwan, Singapore, Malaysia, India, Cambodia. Indonesia, Philippines, Australia and New Zealand. Responsible for managing VVIP users and VVIP support team and documentation. Show less



Neusoft Corporation

• Beijing City, China

• Localization Testing Egineer

  • Feb 2011 - Sep 2011

  Localization testing of SW for mobile phones. Run tests to make sure that all the applications of the Norwegian language version of OS under testing are free from linguistic and functional errors. Part of an International team consisting of 60 people from different countries. Working in an Agile environment, partaking in daily scrum meetings and adopting to frequent priority changes of tasks to be performed. The work included the use of tools such as HP Quality Center and Bugzilla. Localization testing of SW for mobile phones. Run tests to make sure that all the applications of the Norwegian language version of OS under testing are free from linguistic and functional errors. Part of an International team consisting of 60 people from different countries. Working in an Agile environment, partaking in daily scrum meetings and adopting to frequent priority changes of tasks to be performed. The work included the use of tools such as HP Quality Center and Bugzilla.