André Bandeira
IT Consultant at InovaPrime- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Bio
João Vidal
André was the most competent colleague I’ve worked with, a peer within our common market in Conectys. He has shared daily knowledge with me that grew my competences and made my job better in a daily basis. Great colleague and team member, smart, superior asset. Recommend for any kind of digital work. 11/10
João Vidal
André was the most competent colleague I’ve worked with, a peer within our common market in Conectys. He has shared daily knowledge with me that grew my competences and made my job better in a daily basis. Great colleague and team member, smart, superior asset. Recommend for any kind of digital work. 11/10
João Vidal
André was the most competent colleague I’ve worked with, a peer within our common market in Conectys. He has shared daily knowledge with me that grew my competences and made my job better in a daily basis. Great colleague and team member, smart, superior asset. Recommend for any kind of digital work. 11/10
João Vidal
André was the most competent colleague I’ve worked with, a peer within our common market in Conectys. He has shared daily knowledge with me that grew my competences and made my job better in a daily basis. Great colleague and team member, smart, superior asset. Recommend for any kind of digital work. 11/10
Experience
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InovaPrime
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Portugal
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IT Services and IT Consulting
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1 - 100 Employee
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IT Consultant
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Mar 2023 - Present
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Conectys
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Romania
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Team Manager
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Dec 2020 - Mar 2023
Managing teams of up to 20 content moderators from different projects for a social media mobile app in a fast paced and ever-changing environment, performing RCAs and creating reports, action plans and performance improvement plans for performance assurance of relevant KPIs, coordinating with multiple departments for problem-solving and process implementation/improvement, performing real time analysis of expected SLAs and respective targets, and onboarding/training new and tenured colleagues.
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Content Moderator
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Apr 2020 - Dec 2020
Content Moderator of videos, audio and captions for a social media platform client.
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Inbound Customer Service Representative
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Jun 2019 - Apr 2020
Inbound Customer Service Representative for a fintech platform, handling complex and often sensitive technical and financial issues for account holders, and assisting non-account holders with doubts and issues in account creation.
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YOURVOICE Contact Solutions
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Portugal
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Telecommunications
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1 - 100 Employee
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Gestor Comercial
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Sep 2018 - Nov 2018
Comercial Manager of sales for a telecommunications company. Comercial Manager of sales for a telecommunications company.
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Education
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2019 - 2022
ISTEC
Licenciatura, Informática -
2015 - 2018
Universidade Lusófona
Licenciatura, Direito -
Externato Séneca
Ensino Secundário, Ciências e Tecnologias
Community
