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Experience

    • Greece
    • Hospitality
    • 1 - 100 Employee
    • GM
      • Jan 2022 - Present

      Minettos S.A. Minettos S.A.

    • Resort Operation Manager
      • 2016 - 2021

      ▪ Managed overall hotel activities situated across a 167K m2 landscape facility (Conferences and Events, Housekeeping, F&B, Reception, Guest Relations, Outdoor Facilities and Landscaping). ▪ Oversaw day-to-day operations, assigned weekly performance goals and assured their completion, while accomplishing own goals. ▪ Developed operating process plans and monitored hotel performance and operations strategy. ▪ Involved in recruiting, onboarding and training high-performing staff based on a strong value and integrity system, including seasonal employees, to achieve profitability and high-quality hotel operations standards. ▪ Collaborated with international universities to recruit hospitality interns. ▪ Maintained project timelines to ensure tasks are accomplished on time. ▪ Developed, implemented and maintained budgetary, resource allocation, and financial plans (monthly forecasts and annual budgets). ▪ Enforced all policies, procedures, standards, specifications, guidelines, training programs, and cultural values. ▪ Cultivated relations with international travel agencies to promote an international corporate brand presence. ▪ Created alternative event and hotel packages for conferences, international corporate conventions and events; monitored contracts. ▪ Worked closely with the Sales Team and supported head office operations during low season. Show less

    • General Manager
      • 2012 - 2016

      Pre-opening: ▪ Played an integral role in setting up new premium concept hotel operations (from the foundations and orchestrating multidisciplinary teams to final hotel opening). ▪ Purchased and set up hotel equipment for each room and within the F&B facilities; managed logistics with vendors, obtained certifications from authorities, oversaw landscaping processes. ▪ Designed the dining area, kitchen and room layouts. Operations: ▪ Managed and ensured overall smooth hotel operations, set staff performance objectives, developed procedures and developed staff. ▪ Oversaw budgets, P&L for hotel units and analyzed financial data; reacted with impactful strategies and implemented sales and marketing programs to attract guests. ▪ Drove the hotel to rank in the top 5% best hotels in Rhodes out of 540 total hotels from Trip Advisor. Show less

      • 2008 - Feb 2012

      ▪ Managed the largest convention center in Europe.▪ Orchestrated all areas of hotel operations with emphasis on international conventions with top international market players/multinational companies, including 0-the ICCA (International Conference & Congress Association in 2006. ▪ Planned all event details from client communication, accommodation set up, task delegation to the team. ▪ Ensured operational procedures, company ethics, soaring quality service standards were implemented and profits were maximized. Show less

      • 2006 - 2008

    • Banqueting & Convention Operations
      • 2005 - 2006
    • Assistant to the F&B Manager
      • 2005 - 2006
    • Hotel Manager
      • 2004 - 2005
    • Hotel Manager
      • 1999 - 2003

Education

  • Johnson & Wales University
    Master of Business Administration - MBA, International Business
    1997 - 1998
  • Johnson & Wales University
    Bachelor of Arts - BA, Hospitality Administration/Management
    1995 - 1997
  • IHTTI School of Hotel Management
    Diploma, Hotel Management / Hospitality Administration/Management
    1994 - 1995
  • Swiss Alpine Center
    Certificate, Hotel Operations
    1992 - 1994

Community

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