Reginald Andoh
Head of Information Technology at Office of the Head of the Civil Service- Claim this Profile
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English -
Topline Score
Bio
Credentials
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QUALYS Vulnerability Management Foundation
QualysSep, 2023- Oct, 2024 -
Google IT Support Professional Certificate
CourseraJan, 2021- Oct, 2024 -
Certified Digital Forensics Examiner
Mile2Oct, 2019- Oct, 2024 -
ITIL® Foundation Certificate in IT Service Management
AXELOS Global Best PracticeOct, 2016- Oct, 2024 -
Fortinet Certified Fundamentals Cybersecurity
FortinetSep, 2022- Oct, 2024 -
Fortinet Network Security Expert Level 1: Certified Associate
FortinetSep, 2022- Oct, 2024 -
Fortinet Network Security Expert Level 2: Certified Associate
FortinetSep, 2022- Oct, 2024 -
CIPS Ontario Membership
CIPS (Canada’s Association of I.T. Professionals)Aug, 2023- Oct, 2024 -
OPSWAT Endpoint Compliance Associate
OPSWATOct, 2022- Oct, 2024 -
OPSWAT Introduction to Critical Infrastructure Protection
OPSWATOct, 2022- Oct, 2024 -
OPSWAT Network Security Associate
OPSWATOct, 2022- Oct, 2024
Experience
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Office of the Head of the Civil Service
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Government Administration
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1 - 100 Employee
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Head of Information Technology
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Apr 2021 - Present
● Led a cross-functional team for the website redesign project resulting in efficiency increase ● Managed the Smart Workplace portal project which led to an easy access to work resources remotely ● Acted as main liaison between company and relevant vendors to provide stable IT services ● Developed and drafted several IT document including the IT policy draft ● Led a cross-functional team for the website redesign project resulting in efficiency increase ● Managed the Smart Workplace portal project which led to an easy access to work resources remotely ● Acted as main liaison between company and relevant vendors to provide stable IT services ● Developed and drafted several IT document including the IT policy draft
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Information Technology Support Specialist
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Feb 2017 - Apr 2021
● Provided advice that led to projects to reduce IT budget by purchasing low cost/high efficient products ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshooted and fixed over 20 bugs and errors daily with high stakeholder satisfaction ● Gained recognition for resolving complex technical issues and delivering excellent support to end-users ● Provided advice that led to projects to reduce IT budget by purchasing low cost/high efficient products ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshooted and fixed over 20 bugs and errors daily with high stakeholder satisfaction ● Gained recognition for resolving complex technical issues and delivering excellent support to end-users
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Registrar General's Department, Ghana
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Ghana
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Government Administration
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1 - 100 Employee
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Information Technology Support Specialist
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Jan 2013 - Feb 2017
● Managed the beta testing on E-registrar application to identify anomalies and met user requirements ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshoot and fixed over 20 bugs and errors daily while giving support to E-registrar application country-wide ● Reviewed and evaluated the IT policy for future references and usages ● Managed the beta testing on E-registrar application to identify anomalies and met user requirements ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshoot and fixed over 20 bugs and errors daily while giving support to E-registrar application country-wide ● Reviewed and evaluated the IT policy for future references and usages
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Education
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2023 - 2024
Ontario College of Management and Technology
Postgraduate Diploma, Cyber Security and Intelligence Engineering -
2007 - 2009
Ghana Institute of Management and Public Administration
Bachelor of Science (B.S.), ICT -
2005 - 2007
RMIT University
Diploma, Computer Science
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